Job description
AFCU is seeking a Contact Center Supervisor . Alternatives is a Community Development Financial Institute (CDFI) credit union serving Tompkins and surrounding counties, and is proud to find solutions for those left behind by the mainstream financial institutions. CDFIs share a common goal of expanding economic opportunity in low-income communities by providing access to fair financial products and services for local residents and businesses.The Contact Center Supervisor is responsible for overseeing all aspects of our contact center; including supervision of team members, resolving escalated issues, reporting data, maintaining procedures and improving processes. The ideal candidate will have two years experience in a financial institution along with previous supervisory experience.
AFCU is committed to diversity in the workforce and encourages all interested applicants to apply, especially those who are low income or identify as Black, Indigenous or Person of Color.
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