We are currently seeking a full-time Contact Center Advisor to join our growing team. The role of the Contact Center Advisor is to assist members with their Credit Union needs both over the phone and through our Personal Teller technology by explaining products and services, opening new accounts, processing loan requests, responding to problems, making recommendations to satisfy member needs, and directing members to the appropriate individuals as needed. Successful candidates will be responsible to attain established goals for cross selling credit union products and services. The ability to speak Spanish is an asset for this position. The option for remote work is a possibility following an evaluation period. This role includes Saturdays and rotating shifts during the week to be a part of the regularly scheduled workweek.

Responsibilities for this position include, but are not limited to:

• Accurately completing member transactions while maintaining confidentiality and complying with MHV's policies and procedures
• Maintaining a highly developed knowledge level of MHV's products and services to assist members and potential members with inbound telephone requests and multimedia inquiries
• Identifying all cross-sell opportunities and actively promoting and selling credit union products and services
• Answering loan related questions and processing loan requests
• Assisting members with our home banking suite of products

Benefits include:

• Medical, Dental and Vision - with no waiting period for coverage!
• 401(k) with employer match and non-elective employer contribution
• Paid Vacation, Sick time and Holidays
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program
• Tuition Assistance Program
• Professional Development Programs
• Discounted Loan Rates and Fees

Equal Employment Opportunity Commitment

Mid-Hudson Valley Federal Credit Union (MHV) is an Equal Opportunity Employer. It is our policy to recruit and select applicants for employment without regard to age, sex, sexual orientation, religion, race, creed, color, national origin, military or veteran status, marital status, disability, genetic information, predisposition or carrier status, domestic violence victim status, or any other status protected by applicable law. Reasonable accommodation is provided in compliance with state and federal law. Please tell us if you require a reasonable accommodation to complete the screening and hiring process or if some sort of change or adjustment to the application/interviewing process is required.