• Completes NOMs (National Outcome Measures) Data collection for the federal CCBHC Grant using the Electronic Medical Record
• Completes Vitals using appropriate medical equipment to enter into Consumers Electronic Medical Record for NOMs Data Collection
• Completes NOMs Data Collection for Doctors Only Consumers and for other Clinicians as directed if Consumers consent to participating
• Administers & Collects Consumer Satisfaction surveys to assist the agency with consumer care. This will occur in-person, via phone, or by e-mail.
• Organizes data into Excel Spreadsheet graphs to establish trends of consumers for Division Directors and Management Team
• Calls Consumers after theyve been discharged from treatment to complete satisfaction surveys and check-in with the consumer on their health status, offering additional support in terms of rescheduling consumers for return to treatment, as well as information on how to participate on the CCBHC Advisory Board to assist in Program delivery review and improvement processes.
• Scan documents to computer and Electronic Medical Record system.
• Assists with special projects including mass mailings.
• Greets the public coming in the building and assists them with their needs by directing them or securing appropriate personnel to assist them.
• Employees are expected at all times to present and project a professional, businesslike image to customers, co-workers, and the public.
• Follows Valleys policies and procedures in working with consumers
• Coordinates activities with other CSA staff to ensure a smooth operation. This includes coordinating the buildings communications such as the use of the intercom system, phone pages and transfers.
• Processing Releases of Information and records ROI in computer system.
• Helps to assure that the safety, health and well-being of consumers are always maintained in the lobby area.
• Monitors, maintains and uses appropriately, all equipment and supplies.
• Supports and helps in the training of new employees.
• Cross-trains to perform all CSA duties.
• Attends in-service trainings and mandated meetings as assigned.
• Able to cover other office locations when needed.
• Able to collect medical information for providers before service is provided.
• In some locations responsible for ordering cleaning and office supplies.
• OTHER DUTIES AS ASSIGNED.

MINIMUM OUALIFICATIONS:

• High School/GED/Equivalent
• Working knowledge of computer applications including Microsoft Outlook and Word.
• General typing experience.
• Ability to comply with Consumers Rights.
• Ability to communicate effectively both verbally and in writing with consumers and individuals at all levels within the organization
• Good organizational skills.
• Ability to work with limited direct supervision.
• Ability to comply with Valley's and Division departmental safety procedures.
• Ability to read, write, understand and speak the English language.
• Valid Drivers License
• Current CPR/First-Aid Certificate or ability to be trained.
• Previous Customer Service Experience

PREFERRED QUALIFICATIONS:

• Experience working with non-profit organizations and/or outpatient healthcare settings
• Previous reception or scheduling experience.
• Previous phone operator experience