Job description

Job Advertisement

Cloud Ops Specialist, Technology and Special Projects

100% Remote in California; Must be a California Resident

Junior Role

The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California. We are seeking a Cloud Operations Specialist to join the Foundation in its mission of benefiting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation.

What You’ll Do

The Cloud Operations Specialist will play a pivotal role in the support, management and optimization of applications and services within the Technology team’s cloud hosting platforms (Azure and AWS, primarily). The Cloud Operations Specialist will work closely with several specialized software development partners to enhance the Reliability, Scalability, Performance, and Security posture across all cloud-based systems and services. This primarily includes management code pipelines as well as ensuring security standards and controls are implemented and maintained across all cloud systems managed by the Foundation's Technology team. As a strategic member of the Platform and Support Services team, the Cloud Operations Specialist will work closely with, train and mentor support specialists through incident management, root-cause analysis / resolution and develop thorough internal support guides.

What You Bring

● Work closely with the dev/engineering teams to audit, design, implement, and execute formal security standards and controls across existing and future cloud environments.

● Maintain secure environments in accordance with the established standards and guidelines.

● Maintain security compliance through system and application patching as required.

● Implement and maintain application and pipeline performance/health monitoring for cloud infrastructure-based solutions.

● Create, maintain, and share metrics and reporting data for management review and planning. Splunk integration experience is a plus.

● Implement and maintain standards for configuration management of cloud infrastructure services.

● Evaluate infrastructure and resource-utilization to develop effective cost-optimization and management strategy via automation of cloud centric tools.

● Revise existing solutions to modernize with the latest advances in cloud technologies to keep environments operating efficiently.

● Develop and maintain automated CI/CD pipelines using hosted cloud-based services in AWS and Azure.

● Implement and maintain container-based application services.

● Monitor maintenance and outages, assess impact, and develop strategies to minimize impact.

● Work as a technical lead with cross functional teams.

● Act as an escalation point for support specialists in troubleshooting complex workflows and resolving escalated production incidents.

● Mentor team members to evaluate and identify better ways to resolve issues and define updates to tools and processes.

● Participate in on-call rotation for incident management.

● Provide technical leadership, mentorship, and guidance to promote team growth.

● Self-directed and self-starter with the ability to work as a team member or on individual projects with limited supervision and guidance; ability to get along and work effectively with others.

● Knowledge of Agile project management methodologies and techniques (Scrum, Kanban, etc.), as well as others disciplines of project management

● Production support experience with incident/change management, and problem resolution.

● Experience working with the varied classes of cloud storage systems and supporting cloud platforms across Azure, AWS and GCP.

● Good understanding of cloud networking solutions (SDNs) provided by Amazon and Microsoft, including but not limited to connectivity, security, and redundancy.

● Experience with micro services and distributed architecture applications.

● Experience with CI/CD platforms, including BitBucket Pipelines and/or Jenkins.

● Atlassian products, including JIRA, Confluence, and Opsgenie.

● Proficiency with Python, Chef, Groovy, or equivalent scripting language.

● Infrastructure as Code (IaC) experience with configuration management systems such as Saltstack, Chef, Puppet or Ansible

● Solid Understanding of SQL Server and Mongo databases.

● Experience with cybersecurity compliance frameworks; NIST SP 800-53. Familiarity of CAL-SECURE Strategic Pan a plus.

● Relevant BA/BS, equivalent work experience, or a combination of both.

● Minimum of five (5) + years of proven Cloud DevOps experience with specialization on developing, automating and maintaining CI/CD pipelines for build and releases, preferably within Azure DevOps (VSTS). Experience automating repetitive tasks through PowerShell scripting, ANT, Make or similar build and deployment languages.

● Minimum of five (5) + years of proven configuration management experience in code management, code branching and merging, resolving merge conflicts, feature-flag code management and Git or GitHub administration.

● Minimum of three (3) + years of production support experience, with incident/change management, root-cause analysis, and problem resolution.

Attributes for Success

· Strong attention to detail with a high-level of accuracy; ensures that all communications, deliverables, and work products are accurate, professional, and audience appropriate while adhering to the organization’s brand and style guides.

· Ability to exercise good judgment and effectiveness in working with a high-performing team.

· Excellent organizational and problem-solving skills; ability to think strategically to achieve department, organization and performance goals.

· Tolerant and welcoming of ambiguity and able to thrive in a fast-paced environment with evolving priorities while working effectively when parameters are not well defined; able to make midcourse adjustments, as required, in a flexible manner.

· Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, Salesforce Lightning and other database programs, Google Suite, etc.)

· Passionate about providing students with stronger pathways to education and building a more just and equitable California overall.

· A commitment to continuous improvement and professional development.

· A strategic and creative thinker who can problem-solve, working within and across teams to swiftly respond to needs identified across the California Community Colleges.

· Practices ownership, takes accountability, and able manage own work, prioritize tasks, and deliver quality products on time with limited supervision.

· Ability to work on a fast-paced team and build and maintain collaborative working relationships with internal and external stakeholders.

· Knowledge of, or willingness to learn about, the California Community College system and the Foundation’s mission.

What We Offer

You’ll join a group of mission-driven, passionate, equity-minded individuals with a strong desire to impact and change lives for the better through education. As the official nonprofit auxiliary to the Chancellor's Office, we aim to ensure our team reflects the diversity of the California Community Colleges and the 2.1 million students, campuses, and communities it serves. Individuals are hired for their deep understanding of each population’s unique needs and will join a collaborative environment where each team member plays an important role in helping Californians across all communities improve their social and economic mobility and build a better future for themselves and their families.

We operate from an office located in downtown Sacramento’s thriving R Street corridor. Our benefits include the CalPERS defined benefit retirement plan, generous medical, dental, and vision, tuition reimbursement, and more. We take a strategic and comprehensive approach to investing in our people, fostering an environment for employee growth, and providing diverse opportunities for continued learning, professional development, and advancement.

To see the full job description and to apply, please go to our Careers page at https://foundationccc.wd1.myworkdayjobs.com/en-US/fccc-careers

Keywords: cloudops, devopsengineer, devopscommunity, cybersecurityjobs, aws, azure, cicdpipelines, highered, clouddevops, jira, bitbucket, cdsoe, python, groovy, testrail, qmetry, atlassian, sqlserver, mongo, agile, googlecloudplatform

Job Type: Full-time

Pay: $105,000.00 - $135,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Work Location: Remote

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