Clinical Supervisor, Primary Care - Burlington/Watertown

About Us

Mass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. MGB Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

We aspire to be people’s first choice for health and care

– rooted in well-being and kindness –

by bringing world-class care closer to home (or at home!) and

being the bridge to world-renowned hospitals and research when needed.

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.

Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At MGB Integrated Care, we are:

• Bravely Human: We approach our work with empathy, vulnerability, and kindness.
• Clearly Honest: We seek to provide clarity amongst our teams and patients.
• Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
• Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
• Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

The Opportunity: Clinical Supervisor, Primary Care

What You’ll Work On

The Clinical Supervisor is responsible for being the first line leader for all clinical support staff in two primary care practices, including medical assistants, team nurses, and clinic technicians. This position will report to the Practice Manager who oversees both practices (Burlington and Watertown).

Responsibilities

• Help cover day-to-day operations as needed including troubleshooting, scheduling and other administrative tasks.
• Coordinate training of clinic staff and assist with recruitment of new staff. Ensure staff complete required training including HealthStream assignments.
• Assist in writing and updating job descriptions, make decisions regarding employee requests, coordinate staff meetings, monitor progress and attainment of mutually agreed upon goals for the clinic staff.
• Establish schedules to cover daily tasks and to provide coverage during absences of other clinic support staff. Ensure there will be adequate coverage for clinic operations when approving time off.
• Learn in detail the MGB Integrated Care Ambulatory Flow model, and support all clinical staff to stay in flow
• Learn and utilize Daily Management tools to verify specific target conditions are met, for example keeping to takt time
• Ensure all clinical support staff reviews, understands, and follows relevant Standard Work documents
• Provide and accept real-time feedback to and from staff on day-to-day performance
• Provide ongoing feedback to the employee regarding work performance and time and attendance. Conduct timely 90-day probationary evaluations and annual performance appraisals. Provide feedback for the employee’s evaluation and makes recommendations when appropriate. Conduct one on one meetings with staff.
• Support staff in identifying training needs, partnering with the clinical training team to address those needs
• Provide feedback to clinical training team on training effectiveness over time
• Actively participate in process improvement activities, including piloting own ideas to remove all forms of waste in our processes
• Attend meeting and continuing education opportunities as directed
• Responsible for payroll functions utilizing Kronos Time Keeping System.
• Inform/update Practice Manager and clinical leadership of any clinic operation concerns to assist in problem solving (this includes but is not limited to, bumped clinics, room utilization concerns, resolving problems among patients and clinical support staff as necessary.
• Report back to Practice Manager on weekly basis to discuss any questions, concerns or suggestions.
• Maintain and update room grid and room assignments for each clinic session. Help maintain space assignments within clinic as well.
• Performs other duties as assigned

Ideal Candidate Profile

• At least 5 years of experience in a primary care practice setting
• At least 10 years of experience in a clinical/clinical support role, such as Medical Assistant, LPN, or RN
• Leadership or supervisory experience a plus

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.