Job description

About NHRMC
NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.
About the Job
Location: NH MJ Clinic Greenfield
Department: NH M. Jordan Clinic Greenfield
Full Time Equivalent: FTE: 1.0
Work Schedule: Fulltime
Exempt from Overtime: Exempt: Yes
What You'll Do

Summary:
The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. Manages, supervises and coordinates all functions and activities related to the operations of a small to medium sized physician practice. This is an entry to mid-level practice management position with a minimum to moderate level of complexity. Practice scope is minimal to moderate for number of providers, staff and potential revenue and possible practices in 2 or more locations.

Responsibilities:

• Current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; understanding of customer needs and expectations and knowledge for improvement to exceed customer expectations.

Position Requirements

Credentials: Education:
Essential:

• Bachelor of Science

Other information:
Education: 4 Year / bachelor's degree Required
Essential Functions • Leadership: Exhibits leadership skills. Supervision and coordination of all daily activities at all clinics. Responsible for personnel management in accordance with organization personnel policies. • Financial: Budget development, implementation and monitoring. Responsible for bottom-line financial performance of practices, and keeps revenue and expenses in balance. • Operations: Coordinates and communicates with staff and physicians to ensure quality patient service is provided. Incorporates clinic policies and procedures in daily operations. Maintains and demonstrates professional competency according to department policies, procedures and protocols. Complies with organization and department policies and procedures. • Teamwork: Exhibits teamwork, organizational skills and professionalism. Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with coworkers. Facilitate and participate in regular staff meetings. • Quality Improvement: Identifies opportunities to improve processes based on feedback from the staff and customers. Monitors quality of core processes in the department. Collaborates with other departments or disciplines to achieve desired outcomes. • Leader Competencies: Instills shared vision and purpose. Drives value-added results. Creates and sustains remarkable leaders. Inspires people to achieve. Communicates and builds relationships. Embodies servant leadership. • Human Experience: Provide timely feedback and coaching to team members to address episodes of poor communication or recognize remarkable efforts. Encourage and foster autonomy for team members to create ideas, innovations and new technologies to better serve patients and each other. Intentionally round on team members and patients in an effort to identify system barriers that hinder a remarkable patient experience. Foster a remarkable patient experience by making the Always Events and patient experience a daily focus, partnering with clinic innovator, sharing patient experience outcomes and supporting the team as they meet the needs of patients. Support diversity and inclusion by engaging the strengths and talents of each team member to ensure a strong organization. Share key learnings from system leader meetings with team members to keep them informed and connected to the organization. Clearly articulate the mission, vision and values and connect them to decisions in order to explain the WHY. Unite the team around the people credo by creating a shared vision where all people are important, and differences are celebrated.

Other Information
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.
Member Top 100 Hospitals – In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating significant investment and financial sustainability for the communities we serve.
Newsweek's 2020 list of Best Maternity Care Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital was named as a Best Maternity Care Hospital by Newsweek.
Forbes America’s Best Large Employers 2018 and 2019
Becker’s 150 Top Places to Work in Healthcare
Healthgrades Outstanding Patient Experience
Consider a career at NHRMC and become part of this award-winning team!

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