Client Success Manager

At MarketDial, we're building software that enables our customers to make sophisticated multi-million-dollar marketing, pricing, staffing, and operational decisions through offline testing. Our customers are leaders in the retail, grocery, c-store, and restaurant spaces.

While the online testing suite of tools is very robust, offline (brick and mortar) requires different science to run quality statistically robust tests and MarketDial is the most easy-to-use and accurate solution for offline A/B testing.

We pride ourselves on offering our clients unparalleled support to ensure their success with MarketDial. We are currently seeking a Data Scientist to uniquely support our clients in the U.S. and abroad.

Job description:

As a Client Success Manager, you will talk strategy with executives and get in the weeds with end-users. To do so successfully, you'll likely possess a solid blend of business acumen, strategic thinking, communication prowess, and technical chops/mathematical inclination.

While the duties are varied, we've included sample of responsibilities:

• Strategize with senior leaders to embed MarketDial into the broader testing governance/framework of their business
• Partner with users in then end-to-end process of testing, from designing the ideal test to meet their business need, to understanding the business implications of the test outcome
• Host regular training sessions to equip new users with the skills to effectively use MarketDial
• Produce high quality materials (e.g., PowerPoint decks) to engage with clients (users and senior executives) on test outcomes and broader partnership objectives
• Engage key stakeholders to increase MarketDial awareness across business units, including promoting MarketDial at various business town halls
• Onboard new teams/brands through effective collaboration with project sponsors and technical stakeholders
• Effectively gather user feedback to understand opportunities to enhance our product, and work with the MarketDial leadership team to incorporate feedback into product development

The ideal candidate should:

• Be comfortable working and communicating with senior executives as well as business analysts
• Be able to work independently and drive projects with limited direction (be comfortable with being uncomfortable)
• Adept with translating concepts and analytics into an effective presentation appropriate for various audiences
• Be open to travel as needed to meet client needs

Nice to have:

• A background in management consulting or retail analytics is preferred but not required
• Experience with/technical skills of SQL, Python, SAS, or the likes is helpful but not required
• Project management experience or skills highly desirable

Some of the benefits you will enjoy:

• Fully-covered healthcare, as well as a company-funded HRA account to pay for all out of pocket costs.
• Equity
• Annual company bonus
• 401K matching
• Unlimited vacation policy.
• Generous parental leave.
• Regular free meals.
• Fully stocked kitchen.
• Open, transparent office and culture.
• Continuing education/tuition reimbursement program.
• Transportation benefits and reimbursement program.

• The Client Success Manager will be located in the Salt Lake City, Utah area and report to the Manager of Data Science who sits in SLC.