POSITION OVERVIEW:

Client Services Manager

Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to enhancing customer service?

Our team in ServerHub Customer Center would love to meet you!

As a Client Services Manager for a fast-growing company with significant career advancement opportunities, you would help bring to life our mission, values and commitment to Client-focused culture and service.

Key job responsibilities:

You'll be a part of our growing Communications Team to help create a positive customer experience that supports our business expansion and showcases Fine Tune as an employer and vendor of choice.

A day in the life

• Provide extraordinary customer service and customer experience, listening intently to their needs and responding promptly and professionally to customers, equipment requests and inquiries by telephone and other channels
• Enter data for the quick dispatch and documentation of the partner’s needs using our company portal.
• Dispatch and communicate the partner’s needs to our branches accurately and in a timely manner
• Guide callers through troubleshooting, navigating the company portal or reaching out to local branches who can help pickup or deliver equipment
• Respond to customer questions clearly and kindly check for customer understanding and acceptance of information provided
• Establish and maintain a rapport with customers by working to anticipate their needs and share concerns with supervisors
• De-escalate situations involving frustrated customers, listening and offering patient assistance and support
• Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies
• Additional duties as assigned by the Call Center Manager

About US:

As a company, and as individuals, we value honesty, openness, personal excellence. We are committed to each and every customer we provide our services to. Large or Small. We hold ourselves accountable to our customers, partners, employees, shareholders by honoring our commitments, providing results and striving to be the best service provider in the industry. It is our mission to provide our customers with the best possible experience when utilizing our network to further their business activities.

Qualifications:

• Dependable and punctual record of attendance with intrinsic customer-focused motivation
• Friendly, positive demeanor showing patience, empathy, and clear understanding of professional boundaries with clients and colleagues
• An ability to learn quickly, multi-task, and utilize effective communication skills
• Flexible and adaptable with a positive disposition to changes in a fast-paced environment
• Ability to listen patiently and explain concepts in a clear, simple manner to customers
• Ability to maintain a calm and polite manner in stressful situations
• Understand and exceed Key Performance Indicators set by the Call Center Manager
• Familiarity and ability to use Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to quickly learn and apply new technologies and processes
• Excellent attention to details and fast typing skills
• Familiarity with customer-relationship management (CRM) software programs preferred

REQUIRED EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES:

• Must have a valid driver’s license and a clear driving record

• Medical clearance for truck and van operation required

• Previous delivery/driving experience

• Warehouse Experience

• Customer service
• The ability to regularly work a Monday through Friday schedule as well as special events outside of standard schedule

DIVERSITY IS OUR STRENGTH: Diversity and Inclusiveness are core values at Fine tune to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Fine tunes to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.

Job Type: Full-time, Part-time

Pay: $21.00 - $29.00

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: Remote

• Health insurance

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