Job description
General Summary:
Under the direct supervision of the program coordinator, the client services coordinator/housing counselor will organize and coordinate housing counseling, case management services and financial literacy programs in English and Spanish and throughout the larger community.
Principal Responsibilities and Duties:
- Provides housing counseling and case management on community resources, eviction and foreclosure prevention. Makes referrals to the City of Gaithersburg for emergency housing funds.
- Refers clients to community resources to access housing, health, mental health, employment and education services. Identifies gaps in services.
- Establishes collaborative communication with landlords and local providers to assist city residents avoid eviction and maintain stable housing.
- Assists households increase financial self -sufficiency using financial education programs with BankOn and/or individual financial counseling.
- Connect and collaborate with community resources and follow-up with clients to ensure that action is taken to address each participant’s needs and issues.
- Organize program data collection and submit required outcome reports to direct supervisor and/or other determined contractors or funders.
- Attend regular partner meetings in coordination with the Gaithersburg Coalition of Providers, Emergency Assistance Coalition, BankOn, and when applicable other community outreach partners.
- Build strong working relationships with other community organizations in the area.
- Provides services in compliance with program standards, Sheppard Pratt policies and procedures, as well as Sheppard Pratt organizational values and philosophies.
Knowledge, Skills, and Abilities Required:
- Bachelor’s degree in Social Services, or relevant field
- Minimum of two (2) years’ experience in a community-based setting
- Fluency in English and Spanish required.
- Working knowledge of human service programs, community resources and cultural competency
- Willingness to maintain a flexible work schedule
- Skills with computer and online applications, especially Microsoft Word, Excel and Google Mail
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