Job description

Job Description: Client Service Representative

VCA Laguna Niguel Animal Hospital, located in the heart of the beautiful city of Laguna Niguel, is seeking an amazing candidate for a part-time or full-time Client Service Representative position.

We are a four-doctor primary care veterinary practice that offers wellness and sick appointments, preventative care, general surgery, and dental services.

Our practice needs a friendly, caring and compassionate customer service oriented animal lover that will wow our clients and help our front desk run smoothly.

DUTIES INCLUDE:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• Supporting doctors, technicians, and management
• Driving and participating in VCA initiatives for client experience and client retention
• Cleaning and organizing facility for health and safety

QUALIFICATIONS:

• Prior face to face customer service experience.
• Willingness to learn
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
• Shifts will range between the hours of 7:30AM and 6:30PM. Must have weekday and weekend availability.

BENEFITS:
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education experience, and other relevant credentials. Benefits may also be based on Full-time vs. Part-time status. The pay range for this position is $16.50 to $17.50 per hour.

*Weekend availability is required. Shifts vary from 5 to 8 hours.

Our team loves to have fun! We celebrate achievements and holidays and hold staff spirit days. Monthly staff meetings are scheduled to provide training, lunch and learns, and provide team building.

Job Type: Part-time

Pay: $16.50 - $17.50 per hour

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekend availability

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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