Job description

POSITION SUMMARY: Under the supervision of the Executive Director, the Client Service Manager provides support and assistance in the management of client services in case planning and coordination, individual and group peer counseling, crisis intervention, special groups and projects, and advocacy to those affected by domestic violence and sexual assault in a non-clinical setting.

AGENCY DESCRIPTION: The Center for Violence-Free Relationships is dedicated to building healthy relationships, families, and communities free from sexual assault and domestic violence through education, advocacy and services in western El Dorado County.

RESPONSIBILITIES:

• Ensure service delivery is performed according to The Center’s mission, policies and procedures and service philosophy.
• Provide leadership, assistance and support for the Case Management team and oversee assigned daily activities.
• Assist and support in the training, coaching, development and supervision of case managers.
• Coordinate and facilitate meetings and training along with agendas and/or curriculum.
• Schedule and manage during and after business hours Crisis Line Calendars.
• Maintain accurate client and other agency records.
• Complete reports, required documents, assessments, notes, etc. timely and accurately.
• Provide crisis intervention counseling (on the phone and in person) to DV and SA survivors.
• Develop case plans with clients that address their immediate needs for housing acquisition, legal needs, transportation, medical care, mental health care, finances, education and safety.
• Collaborate with multiple community agencies and organizations to meet client’s needs.
• Accompany and advocate for clients, as appropriate.
• Perform shelter duties as assigned including intakes and orientation, advocacy, transportation, life skills training, child care support, and assistance securing permanent housing.
• Facilitate support groups for domestic violence and sexual assault survivors.
• Provide support and assistance in the scheduling, staffing, maintenance of resources for Domestic Violence Support Groups.
• Provide on call coverage to crisis line, during office hours and during after hours, as needed.
• Provide support and direction to volunteers in the counseling department.
• Attend weekly staff and case review meetings and other agency meetings, as required.
• Provide assistance to persons causing harm when they call the crisis line or in the office.
• Schedule and complete Positive Solutions Intakes as needed.
• Complete special projects as assigned within designated time frames.
• Represent the agency at community meetings/functions through participation in collaborative meetings and community outreach presentations.
• Assist with volunteer & agency training, as needed.
• Demonstrate cultural and age-specific competencies in interactions with clients and co-workers.
• Perform other duties as assigned.

QUALFICATIONS:

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field preferred.
• Management experience preferred.
• Minimum two years of experience counseling, either paid, volunteer, or comparable educational experience and/or two years of experience in a leadership or supervisory role.
• Completion of domestic violence and sexual assault certificate training or the ability to do so within 3 months.
• Ability to work in a performance based agency and be prepared to meet established performance thresholds and compliance with data entry and client service.
• Experience facilitating groups, preferably for sexual assault & intimate partner violence survivors.
• Commitment to the mission of The Center.
• Bi-lingual (Spanish/English) highly preferred.
• Ability to work with people from a wide variety of ethnic, racial, socio-economic, and religious backgrounds.
• Ability to work evenings and weekends.
• Possession of a valid California driver’s license, reliable automobile, current auto insurance, and a clean driving record.
• Ability to physically respond within 60 minutes to the BEAR Clinic.
• Maintain a clean Federal and State finger print report with no criminal history.
• Ability to work effectively in Microsoft Office including Excel, Word, and Outlook. Possess the ability to learn to enter data into the Efforts to Outcomes database. Possess a basic understanding of using a PC, office networks, and data security.

PHYSICAL JOB REQUIREMENTS:

During working hours, employee must have the ability to:

• Sit for 75% of their working hours
• Lift objects up to 25 pounds from floor to shoulder level and carry for brief periods.
• Bend and stoop while filing.
• Twist and reach while at a desk or computer terminal.
• Maintain physical and mental composure while dealing with emergencies, crisis situations and deadlines.
• Hear and speak well enough to converse over the phone or in person at all times.
• Legally and physically able to drive their own and/or agency vehicles during and after work hours
• Attend function in evening and on weekends when necessary.

Job Type: Full-time

Pay: From $64,480.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Placerville, CA 95667: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Describe your experience in managing clients and/or employees in a human services program. Specifically Domestic Violence/Sexual Assault counseling if applicable

Education:

• Bachelor's (Preferred)

Experience:

• Management: 1 year (Preferred)

Work Location: One location

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