Signarama Job Description

Signarama-Vancouver is currently looking for a Client Account Specialist (CAS) / Reception who will provide great customer service, serving as the first point of contact for all incoming phone and walk-in clients. As our CAS you must be a team player who will learn to assess customer signage needs and utilize developed knowledge to suggest solutions and create quotes. This position also involves in-house marketing and Sales via phone, as well as project management.

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  Compensation: $16-20 Per Hour Depending on Experience
• Hours: Full Time Monday-Friday 8am-5pm. No weekend work!
• Environment: A professional (yet casual) atmosphere and drama-free work environment

Benefits:

• Paid personal days
• Health, vision, and dental insurance After 60 days
• Short term disability and life insurance paid 100% by the company

Signarama is a family-owned company with a strong community presence. Join a team where you can grow your career in a family-friendly, fast-paced environment. If you meet our qualifications and are looking for a change, we would love to meet with you!

Responsibilities

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  Self-motivated, with high energy and an engaging level of enthusiasm
• Ability to work individually and as part of a team with a high level of integrity and work ethic.
• Answer incoming and outgoing phone calls daily
• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
• Responds efficiently to all walk-in customers and telephone inquiries to determine sign needs, provide recommendations, and obtain measurements of photos for quoting.
• Works closely with the production team to ensure orders are accurate and move through production accordingly in a timely matter.
• Maintains a good working relationship with vendors to obtain quotes and the best pricing.
• Makes calls to generate new business, maintains and updates lists of prospective customers and referrals.
• Makes calls to direct mail recipients, existing customers and new business listings. Demonstrates ability to convert prospects, close deals and achieve sales goals.
• Supports executive staff and sales staff when requested to handle paperwork and generate POS accounting reports as requested.
• Obtains referrals, enters all information into the POS/Accounting system, and provides follow up with referrals in a systematic/organized fashion.
• Cross trains in other areas of the store to maintain a fully functional staff at all times.
• Customer deliveries and site surveys as necessary
• Maintains an organized, clean, and professional store appearance at all times

Qualifications

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  High school diploma required
• Valid driver's license
• Previous sales and/or telemarketing experience a plus
• Computer and internet skills, including Microsoft Office suite
• Fluent English speaking and writing skills
• Basic mathematics skills
• Ability to read a tape measure accurately
• Spelling, grammar, punctuation competencies.
• Excellent communication skills, verbal and written
• Strong customer service skills and abilities
• Outstanding phone skills
• Prompt, reliable, and responsible
• Able to operate a computer for long periods of time

Signarama is an Equal Opportunity Employer!