Job description

Job Description
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Manage & coordinate a claims team to ensure cost control, appropriate loss payment, staffing, performance measurement & continuous improvement. Ensure compliance, Exchange policies, procedures, & legal & regulatory responsibilities. Communicate Corporate, Unit and Team goals with direct reports and reinforce/monitor behavior that further technical and customer service performance expectations. Ensure effective communication by the unit management team with internal & external customers, communicate & interact with a variety of individuals to address customer services issues in prompt & professional manner.

What you’ll do:
You'll be bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members. As a Team Manager within our Claims Department, you will:

Manage and coordinate a claims team to ensure cost control, appropriate loss payments, training, staffing performance measurements, and continuous improvement.

Ensure compliance with Exchange policies, procedures and legal and regulatory responsibilities.

Perform other duties and responsibilities as assigned or required

What you bring:
Bachelor's degree (4 year) or commensurate experience highly desirable.

Technical experience through 5 to 10 years of claims experience preferred.

Strong organizational skills required as well as the ability to multitask

Must be able to delegate and oversee projects and assignments to other employees as directed

Must know or quickly learn corporate policies, procedures and guidelines in many areas and be familiar with various functions within the club.

Planning and delegation (oral and written).

Strong communication skills are a must, as well as excellent interpersonal skills and can effectively lead change.

What’s in it for me?

A career with growth potential.

Our comprehensive and employee centric training provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.

The satisfaction of knowing you provide a meaningful service to our insured’s’ who rely on you for assistance.

The starting pay range for this position is:
$85,500.00 - $114,000.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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