CJFS Eligibility Contact Center Research and Strategy VISTA
Full Time
Cleveland, OH 44114
Posted
Job description
Cuyahoga Job and Family Services (CJFS) connects residents with public benefits and work supports to help individuals and families on their journey to self-sufficiency. CJFS is tasked with determining eligibility and case management of five core benefit programs and workforce initiatives: Supplemental Nutrition Assistance Program (SNAP), a federal food assistance program; Ohio Works First (OWF), the county form of the federal Temporary Assistance for Needy Families (TANF) cash assistance program; Medicaid, medical care and insurance for low-income families and the aged/blind/disabled populations; Child care assistance, making it easier for adult caretakers to find and maintain education and a career path; and Prevention, Retention, and Contingency (PRC), which provides aid and services to families due to unexpected emergencies. The CJFS Eligibility Contact Center Research and Strategy VISTA will have a role in developing strategies to improve public benefits service delivery to Cuyahoga County through the Eligibility Contact Center operations and other access options. The Eligibility Contact Center is the main point of contact for residents to apply for benefits, renew benefits and speak to agency representatives.
Member Duties : Research and analysis of other contact center operations (i.e., Cleveland Speech and Hearing Center, other large counties with similar service populations, other government and non-profit agencies, and select private sector organizations). Collaborate with leadership to develop best practices and procedures based on findings. Analyze data from customer lobby interactions and customer relations inquiries to understand how internal processes can be improved, and best practices established. Use internal programs and systems to evaluate implemented changes to service delivery and assess whether there are reductions in call wait times and increases in one-time resolutions.
Program Benefits : Education award upon successful completion of service , Choice of Education Award or End of Service Stipend , Childcare assistance if eligible , Relocation Allowance , Stipend , Training , Health Coverage* , Living Allowance .
Terms :
Permits working at another job during off hours , Permits attendance at school during off hours .
Permits working at another job during off hours , Permits attendance at school during off hours .
Service Areas :
Community Outreach , Health , Hunger , Community and Economic Development .
Community Outreach , Health , Hunger , Community and Economic Development .
Skills :
Team Work , Public Speaking , Communications , Writing/Editing , Social Services , Computers/Technology , Microsoft Excel and/or Tableau , General Skills .
Team Work , Public Speaking , Communications , Writing/Editing , Social Services , Computers/Technology , Microsoft Excel and/or Tableau , General Skills .
SUMMARY
Program Type:
AmeriCorps VISTA
Program
CJFS Eligibility Contact Center Research and Strategy VISTA
Program Start/End Date
01/29/2023 - 02/10/2024
Work Schedule
Full Time
Education level
Some college
Age Requirement
Minimum: 18 Maximum: None
Program Locations
OHIO Cleveland/ Akron
Languages
English
Accepting Applications
From 04/18/2023 To 08/01/2023
Contact
Tina Coleman
1641 Payne Ave
Cleveland OH 44114
216-592-2739
tina.coleman@jfs.ohio.gov
https://hhs.cuyahogacounty.us/
Listing ID
118237
caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.