Job description

ESSENTIAL FUNCTIONS OF THE POSITION: For purposes of 42 USC 12101:

65% (1) Assists CSEA Case Managers with their duties by conducting in-house reviews of assigned cases to detect, correct and reduce errors in casework previously processed by assigned CSEA Case Managers. Providing guidance to ensure that each Case Manager functions according to program standards; Ensures the information entered in SETS is timely and accurate; Assists in providing additional training as needed; Reports to the Supervisor to assist & identify problem areas and resolve by initiating and recommending remedies to Supervisor.

27% (2) Manages child support cases in accordance with federal, state, & local laws & procedures. Conducts in-house & phone investigations by interviewing parties & witnesses to gather data to establish paternity & pursue child support payments, locate absent parents for the purpose of collecting child support, verifies information gathered by phone or letter by contacting employers, post offices, credit bureaus, public records, newspapers & computer system. Gathers documentation of evidence to prepare withholding orders, seek work orders or UIFSA paperwork. Prepares reports of findings, refers to IV-D attorney for legal action. Gathers payroll records, income tax returns & other documents pertinent to annual income. Conducts in-house & phone interviews with parties. Verifies & analyzes information to determine annual income of both parties. Collects & receipts in-house child support collections, performs complex financial functions in coordination with CSPC.

5% (3) Processes appropriate documentation for child support cases. Monitors on-going cases for employment status, default of child support parents. Prepares written report of findings, recommends & submits information to IV-D attorney for enforcement to collect child support. Reviews court orders & other documents to verify accuracy of information to enter the court order case into SETS computer system. Analyzes case file & payment records to determine if arrears are owed. Calculates amount of child support. Prepares legal papers for court on computer system.

OTHER DUTIES AND RESPONSIBILITIES:

3% Performs other duties as required

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• Wapakoneta, OH 45895: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Quality assurance: 1 year (Preferred)

Work Location: One location

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