The Charter Operations 2 role will support the travel arrangements for the Charter Program guests through assisting with the job functions of Charter Operations 1 and through the manifest build and post trip process. Overall support of the charter operations team will be another part of the role.

Essential Job Functions:

1. Key contributor to completing airline manifests; Guarantee accurate manifests are submitted to our airline partners. Responsible for initial manifest upload and subsequent changes past the 72-hour filing deadline. Must maintain close ties with marketing partners tasked with filling charter flights. Ensure that last minute requests are input properly into all systems. Follow correct communication procedures with airlines properties, Call Center team and marketing partners

2. Timely completion of post trip charter reconciliations. Passenger information validation & package revenue tracking. Cancellation fee validation, processing, and conflict resolution. Federal Excise calculations and submittal. Day to day monitoring, replies, and escalation for inbound email boxes.

3. Supporting the Charter Operations 1 role in all capacities as needed or required

4. Any other duties as requested.

QUALIFICATIONS:

• High School Diploma or equivalent required
• 3-5 years Hotel / Casino / Call Center / Charter Operations experience preferred.
• Strong computer knowledge of Excel preferred.
• Ability to communicate in English is required.
• Strong guest relations skills are required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Necessary Attributes/Characteristics:

1. Must be able to communicate well in person, on the telephone and in correspondence.

2. Must be able to deal with upset customers and deliver unwelcome news.

3. Must be able to pivot from day to day and hour to hour depending on the need of the business.

4. Must be detail oriented, deadline drive, and able to adjust processes to ensure timely and accurate details.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees. Must be able to physically restrain adults who weight more than 200 pounds. Must be able to respond calmly in crisis and stressful situations. Must be able to work independently. Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs. Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds. Must be able to make rational decisions when handling guest and employee issues. Must be able to see and remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports. Responds to visual and aural cues. Must be able to read, write, speak, and understand English. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust.

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): None

INFORMATION PROVIDED BY: Jeremy Diederich Vp Travel Management 02/20/23

FLSA:

Exempt (Salary): Non-Exempt (Hourly):

Property Code:

Multi-Property: Dual Rate:

Bonus Plan: MGNT CSA Other

License(s) Type:

EEOC Code:

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).