As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members, who can help make a difference in our agency, and most importantly, in our community.

Summary
Under general supervision, assists provider and staff members in providing optimal ambulatory health care to patients, stocks and maintains exam and team rooms; assists with clinical and clerical duties. Work involves direct patient contact and is performed in accordance with prescribed methods, techniques, and procedures.

Scheduled Hours: 37.5 hours a week

• Checks patients’ medical records for pertinent data
• Greets and escorts patients to exam rooms; prepares for the provider by obtaining initial information and vital signs (temperature, pulse, blood pressure and respiration, height, weights, BMI and head circumference as specified by program).
• Documents chief complaints of patients and notifies the nurse/provider of unusual symptoms or complaints.
• Assists in telephone follow-up with the patient as directed by the program.
• Under the direction of the provider and/or nurse, assists with basic patient health education.
• Inspects exam rooms for cleanliness and equipment condition.
• Maintains ordered supplies and keeps area stocked. Checks for medical supplies that are outdated.
• Performs tasks including chart documentation and telephone follow-up as assigned.
• Performs peak flow; spirometry; EKG; point of care testing and phlebotomy services as directed.
• Administer medication within their scope of practice.
• Participates in the orientation and training of new certified medical assistants.
• Develops and maintains a basic knowledge of services available at the Lake County Health Department and Community Health Centers (LCHD/CHC).
• Develops and maintains an awareness of the Patient Centered Medical Home (PCMH) in order to promote and support positive health outcomes to patients.
• Develops and maintains a working knowledge of individual Emergency Preparedness roles.
• Demonstrates adherence to National Patient Safety Goals and other accrediting and regulatory standards including but not limited to The Joint Commission and Health Resources and Services Administration (HRSA).
• Participates in quality improvement activities to assess, monitor, and improve program services.
• Participates in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate age specific educational trainings offered on regular basis for professional development.
• Reports all unusual occurrences that may involve the safety and well-being of the patients and coworkers, directly to the supervisor and/or Safety Officer.
• Assists and encourages patients in identifying self-management goals.
• Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
• Maintains orderliness and cleanliness of clinic and work area.

• Requires High School Diploma or GED.
• One year of experience preferred.
• Medical assistant certification or registration required.
  • The American Association of Medical Assistants (AAMA) - CMA
  • The Association of Medical Technologists (AMT) - RMA
  • The National Healthcareer Association (NHA) - CCMA
  • National Center for Competency Testing (NCCT) – NCMA
  • American Allied Health (AAH) – RMA
• If not certified upon hire, the medical assistant must receive certification or registration as noted above within ninety (90) days of hire date. If proof of this certification or registration is not received within 90 days of hire, employee will be terminated.
• Ability to work on weekends, holidays and overtime if necessary.