JOB SUMMARY: This position is responsible for participating in the cashiering functions of the Business and Collections Services Department. Under general supervision, the Cashier receives, disburses, and accounts for large sums of money in connection with the payment of various types of bills and fees, and is responsible for interpreting and carrying out existing policies, methods and procedures relative to handling large amounts of money.

An incumbent in this position may be designated as Cashier I or II, dependent upon the qualification, experience and knowledge of the selected applicant.

• Greets customers, answer questions related to payment on services, provides information and assistance. Positive approach in interactions with customers and team members.
• Open and process daily mail to ensure accurate and timely processing of utility, tax and miscellaneous payments remitted to the City. Ensure all “signature required” mail is properly sign for and processed accordingly.
• Assist with importing of online and IVR payments and posting of drop box payments.
• Processes customer payments for utilities, taxes, CDBG loans, assessments, miscellaneous invoices privilege licenses and waste works and other miscellaneous payments. Collects fees for inspection permits, returned checks, parking fines and other City remittances.
• Ability to provide backfill responsibilities for the Cashier III position.
• Reconciling daily payment remittances in order to assure that money for deposit is allocated to proper accounts and/or tax types.
• Preparing required forms for daily deposits of cash, checks, money orders and credit card transactions for remittance to the bank.
• Providing services to customers in person and over the phone; and dealing effectively and courteously with peers, departmental personnel, the public and outside agencies.
• Adhere to and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
• Basic ability to resolve and handle customer complaints, while making the best decision possible.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time
• Ability to research and resolve payment disputes.
• Monitor and maintains “Cash Items” fund drawer. Ensure verification of signature/printed name, submission amounts, department and account numbers are accurate prior to processing.
• Maintain daily reports of cash processing. Review and submit reporting for next level approval/release.
• Maintain purchases and order log for Environmental Services roll out cart program.
• Discuss and coordinates with Cashiering Supervisor on all internal and external communications.
• Communicates with tax collections specialist to facilitate accurate posting to proper tax year and account information. Post payment to initiate the generation of refunds for overpayments.
• Monitor penalty fees and ensure proper payment is collected.
• Consistent attendance according to the work schedule and receiving detailed information verbally, in person and by telephone. Extensive reading and computer use is expected the majority of the time.
• Ability to work additional overtime as needed.
• Maintain confidentiality of records and information.
• Work as a team member and foster a cooperative work environment.
• Monitor and maintain retention of onsite records; prepares the required reports within their area of coverage
• Adequate knowledge of processes and ability to retrieve and understand documents.
• Stays current regarding policies, procedures, and requirements of Business and Collections Services.
• Communicates and coordinates with Cashier Supervisor regarding operational and other job-related issues.
• Fraud Detection and Prevention - Intermediate Experience. Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent situations.
• Performs other related duties as assigned.

Cashier I

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• A minimum of a two-year steady work history handling cash and directly assisting customers. Teller experience is a plus, not required. A working knowledge of debits and credits and general accounting skills is preferred. Ability to operate a ten-key adding machine by touch and knowledgeable of Microsoft Office suite
• A general working knowledge of computers and moderate keyboarding skills with demonstration of effective written and verbal communications skills.
• Previous experience working in a fast-paced environment, with the ability to stand for extended periods of time. Ability to work additional time/overtime as needed.
• Must pass background check.

Cashier II

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent, plus completion of related technical or vocational education/training.
• Five or more years of related clerical experience which includes experience in counting, receiving, or disbursing money; Ability to operate a ten-key adding machine by touch and knowledgeable of Microsoft Office suite
• A general working knowledge of computers and moderate keyboarding skills Demonstration of effective written and verbal communications skills. Ability to work additional time/overtime as needed.
• Previous experience working in a fast-paced environment, with the ability to stand for extended periods of time.
• Must pass background check.

• Knowledge of customer service procedures.
• Balance cash register, verify cash register functions, make change, and verify deposit reports
• Intermediate skillset in operating computers and other standard office equipment.
• Intermediate knowledge of general banking and cashiering practices with exceptional working knowledge of debits and credits and general accounting skills is preferred.
• Ability to understand the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
• Intermediate ability to manage multiple concurrent objectives, projects, or processes, making effective judgments as to prioritizing and time allocation.
• Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of customers.
• Effective oral and written communication. Bi-lingual preferred.

SUPERVISORY CONTROLS: The Cashiering Supervisor assign work in terms of somewhat general instructions. The supervisors spot-check completed work for compliance with instructions and established procedures, accuracy, the nature, and propriety of the final results.

GUIDELINES: Guidelines include City administrative policies; cash drawer balancing standards; City Council policies; North Carolina General Statutes; and the City of Rocky Mount Personnel Policy. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related cashiering, customer service, and clerical duties. The need for accuracy, frequent interruptions, and the volume of work to be performed contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform cashiering duties, customer service and clerical support for office operations. Success in this position contributes to the efficiency and effectiveness of Business and Collections Services Department operations.

PERSONAL CONTACTS: Contacts are typically with other City personnel, customers, and members of the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: Work is primarily performed in a standard office environment. Occasional lifting of objects 10 pounds or more required. Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

331 S. Franklin Street

Rocky Mount, North Carolina, 27802