Job description
JOB SUMMARY
The Case Manager is part of a human service team that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development. The Case Manager plays a key role in executing and updating service and care plans, coordinating direct services and service referrals to external providers, and monitoring resident behaviors and practices.
Pay: $24.04 per hour
Schedule: Weekend availability a must. 8am-4pm and 9am-5pm schedules available.
JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS
These duties are essential and specific to the successful implementation of this position.
SERVICE AND CARE COORDINATION
- Ensure residents receive appropriate quality services per organizational principles and program requirements. In coordination with Social Worker, design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents; and coordinate linkages to external and community-based services.
- Collaborate with other service providers and external organization to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long-term stability.
- Coordinate with Childcare Coordinator to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed.
- Develop and maintain a resource network for referrals as related to service needs of residents.
- Meet with residents in assigned caseload at least once a week to assess progress with service and care plans. Modify plans as needed.
- Conduct weekly room inspections to ensure healthy hygiene and housekeeping. Coordinate with Social Workers to mitigate behaviors that compromise the health and safety of residents.
- Design discharge plans to ensure continued enrollment and participation in public benefits and service linkages to community-based organizations are in place.
- Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements.
- Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs.
- Coordinate with Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programs.
- Document interactions and communications with and on behalf of residents in CARES and AWARDS.
- Perform other duties as assigned by supervisor and Program Director.
ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS
- MUST BE FULLY VACCINATED AGAINST COVID 19
- Education: bachelor’s degree in social work or psychology. Minimum of 5 years of case management experience in the past 7 years may be substituted for educational requirement.
- Experience: Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues prioritized.
- Certificates or Licenses: MSW or CASAC preferred.
- Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
- Computer skills: Basic competency in MS Word, Excel, Outlook and the internet
- Math Skills: Ability to formulate simple financial budgets
- Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
- Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls
- Other Skills:
o Experience with service and care plan development and implementation.
o Ability to work independently and as part of a team.
o Must be highly organized, be willing to assume responsibility, work well under pressure, meet deadlines, multi-task, detail-oriented, and be flexible.
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