Will Consider Sr. Manager level candidates based on experience.

Are you passionate about designing transformative personalized experiences for patients? Would you like to be part of a team that unlocks the secret of personalization? Our growing patient experience team is looking for a data curious, insight driven leader to lead Personalization & Engagement Campaign Analytics.

As the Manager of Campaign Analytics with the Patient Experience (PX) organization, you will be responsible for leading the end-to-end analytics of mid to large-scale, cross-functional engagement programs and multi-channel campaigns. You will establish and drive a campaign analytics discipline within the PX organization, that includes a data driven design of engagement programs and campaigns, leading the testing strategy, analyzing post-campaign results, identifying optimization opportunities, and presenting results and recommendations to senior leaders and stakeholders. The engagement programs that you will oversee include patient activation, onboarding, retention, clinical adherence, health equity, and education.

This leader will also need to excel at building relationships quickly in a dynamic organization and work closely with cross-functional stakeholders to bring a program or campaign vision to life.

This is a highly visible role at the forefront of DaVita’s focus on patient-centered care.

ESSENTIAL FUNCTION

Campaign design, execution and oversight:

• Develop and execute data-driven campaigns across multiple channels (e.g., email, SMS, website, mobile app)
• Conduct A/B testing and other experiments to optimize campaigns and improve patient experience
• Collect, analyze, and interpret data from various sources (e.g., CRM, web analytics, social media metrics) to measure campaign performance, patient behavior, and market trends.
• Monitor a variety of automated CRM campaigns that focus on patient activation, onboarding, retention, clinical adherence, health equity, and education.
• Analyze ROI, inclusive of spend and value created by initiatives
• Move seamlessly between the roles of analyst, test designer, coach, thought leader, presenter, and advocate
• Create dashboards, reports, and presentations to communicate campaign results, insights, and recommendations to stakeholders at all levels
• Collaborate with the Marketing, IT, Clinical analytics, and other functional areas to ensure data quality, and integrity
• Executive reporting & communication – prepares and delivers engaging, informative, and well-organized presentations to executive and other audiences
• Serve as subject mater expert for PX campaign insights and analytics

EDUCATION AND EXPERIENCE

• Bachelor's degree in marketing, statistics, mathematics, or related field; Master's degree preferred

• 8+ years of analytics experience, preferably in a healthcare or life sciences

• Strong analytical and quantitative skills, including proficiency in Excel, SQL, and/or statistical software (e.g., R, SAS)

• Experience with data visualization tools (e.g., Tableau, Power BI) preferred

• Excellent written and verbal communication skills, including the ability to present complex data to non-technical audiences

• Recognize the stories in the data and present them in a compelling way that creates opportunities to personalize and engage patients

  Strong leadership and project management, including the ability to manage and mentor others

• Ability to build strong relationships across multiple lines of business

• Self-motivated, detail-oriented, and able to work independently or as part of a team in a fast-paced environment

• Passion for using data and technology to improve patient outcomes and healthcare delivery

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits