Job description
Long® Fence, the industry leader for over 75 years, is hiring a Call Center Representative to join our Customer Service Department located in Odenton, MD.
*This is not a remote position.*
Responsibilities:
- Answer incoming calls from potential and existing customers.
- Schedule appointments for both our Residential and Commercial Sale Departments.
- Respond to customer inquiries and direct them to the appropriate department.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Assist with Data Entry, Scanning and Filing.
Qualifications:
- Previous experience in customer service, sales, or other related fields.
- Ability to build rapport with clients.
- Ability to prioritize and multitask.
- Positive and professional demeanor.
- Excellent written and verbal communication skills.
- Must be able to enter customer information while listening on the headset.
Office Hours are listed below:
- Monday-Friday: 8:30-5:00pm
Pay rate starts at $18.00 an hour for this position.
AA/EOE
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