Job description

Call Center Parts Advisor - UP TO $60K!

Scope: Ability to handle all Call Center functions

Responsibilities:

• Assist customers with parts identification
• Handle phone calls, email and faxes for Parts Source customer. Enter these orders in Oracle and manage all facets of the order entry process, i.e. checking delivery dates, credit cards, etc.
• Provide support for customers with all parts concerns, i.e. back-orders, overnight shipments, return goods authorizations etc.
• Must be able to interpret customers’ needs based on description of the part needed
• Solve and/or seek assistance in resolving any customers' needs and requests
• Assist outside sales reps with customers' concerns and problems
• Maintain a good working relationship with coworkers and customer base
• Must be able to handle high volume of phone calls with a friendly and courteous attitude on a daily basis
• Embrace and promote the ABC customer service standards, professionally exceed customer expectations every day
• Follow all established ABC Policies and Procedures
• Other duties as directed by the Call Center Manager

Requirements:

• Previous experience in the parts supply business is preferred
• Must have good communication and interpersonal skills
• Requires good organizational skills
• Ability to effectively manage multiple projects, prioritize tasks and complete assignments within expected time frames
• Knowledge of Microsoft Word, Excel, Outlook or similar programs and other applications as needed
• Bilingual (Spanish) is a plus

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Winter Garden, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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