Job description

Care Coordinator

Our Care Coordinator role is a full-time position working on-site at our Mt. Laurel, NJ Corporate office. You would be taking phone calls helping those seeking treatment with getting scheduled with one our treatment centers. It offers various schedules/shifts but does require at least 1 weekend shift. Typically a Sun-Thurs or Tues-Sat schedule with shifts starting at 7a, 8a, 9a, and 3p.

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Care Coordinator, you are responsible for the timely response to call center inquiries. You will be facilitating and coordinating the admission of those seeking treatment at a Pinnacle Treatment Centers facility.

Requirements:

• High school or GED (General Equivalence Diploma) Required.
• Proficiency in Microsoft Excel and Office
• COVID –19 Vaccination / approved exemption status

Preferred:

• 1 or more year(s) of experience in substance abuse/mental health field.
• Call Center experience.
• Experience and/or knowledge of the treatment industry.
• Ability to connect and empathize with patients and families seeking treatment.
• Experience working with a team setting.

Responsibilities:

• Receive and process inbound inquiries from phone, email, and chat.
• Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
• Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
• Understand patient’s insurance eligibility and benefits.
• Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
• Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
• Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
• Coordinate admissions schedules and sets up patient transportation as needed.
• Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
• Ability to work cohesively with others while maintaining personal tasks.
• Ability to adapt and change focus to new tasks or goals.
• Ability to negotiate or overcome barriers.
• Attentive documentation skills.
• Demonstrate excellent interpersonal communication skills.
• Ability to motivate those seeking treatment.
• Accurate and fast computer skills

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

Join our team. Join our mission.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Mount Laurel, NJ 08054: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please provide your personal email address to receive additional communication.
• Our Care Coordinator role is a full-time position working on-site at our Mt. Laurel, NJ Corporate office. You would be taking phone calls helping those seeking treatment with getting scheduled with one our treatment centers. It offers various schedules/shifts but does require at least 1 weekend shift. Typically a Sun-Thurs or Tues-Sat schedule with shifts starting at 7a, 8a, 9a, and 3p. Is one of these schedules suitable?
• The pay is typically $17-18/hr. What is your pay requirement?

Experience:

• Call center: 1 year (Preferred)

Work Location: In person

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