Under general supervision, collaborate with users and stakeholders to understand business needs and offer technological solutions to improve efficiencies, increase user satisfaction and adhere to industry best practices. Work closely with development team to determine feasibility, produce business and technical requirements, perform system tests, implement new or enhance existing applications, create system and user documentation and provide support of software solutions in place throughout the County.

• Business analysis principles, processes and techniques
• Development lifecycle, structured analysis, design and programming
• Agile, SAFE, and Scrum.
• Microsoft Office Suite (Excel, PowerPoint, Outlook, Access, OneNote)
• Microsoft SQL Server database structures, data analysis and querying tools
• Microsoft SQL Server Reporting Services design and delivery
• Additional pieces of the Microsoft Business Intelligence stack, such as SQL Server Integration Services, Power BI, Excel "power" add-ins and SQL Server Analysis Services
• Workflow analysis and design
• Project management and collaboration tools
• Third-party software system implementation, integration and support
• English language to include grammar, spelling, sentence structure, and vocabulary and proofreading skills

• Think creatively and logically while assessing moderate to complex business processes for improvement
• Present technical information and explain concepts clearly, logically, in oral, written and graphical form, and in a manner understood by technical personnel, County personnel, and the general public
• Build consensus and coordinate projects around new ideas promoting operational excellence throughout the County
• Learn and apply new programming techniques and tools
• Interact effectively with persons from widely divergent backgrounds, interests, and points of view
• Learn, apply, and articulate departmental policies and procedures
• Represent Johnson County and perform duties in a professional, responsible and trustworthy manner
• Work independently and in team efforts
• Exercise good judgment, ingenuity and inventiveness in the performance of duties
• Be detailed oriented and accurate while performing duties
• Follow complex oral and written instructions
• Multi-task, prioritize, manage time efficiently and work independently or with others
• Maintain confidentiality of protected information as appropriate
• Provide customer service that is courteous and responsive
• Establish and maintain effective working relationships with elected officials, department heads, co-workers, vendors, and members of the public
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Handle moderate levels of stress, meet deadlines and solve problems appropriate to the position
• Use a computer for word processing, spreadsheets, databases, presentations, email, Internet and programming
• Operate common office equipment such as calculator, fax machine, photocopier, multi-line telephone, scanner, computer projector and printer
• Have clarity of speech, hearing, and writing which permits effective communication
• Have sufficient vision which permits moderate to heavy production and review of a wide variety of materials in both electronic and hardcopy forms
• Have sufficient manual dexterity to make handwritten notations and which permits moderate to heavy use of a keyboard and mouse
• Stand, sit, walk, climb, balance, stoop, kneel, crouch, crawl, squat, bend, twist, reach and use a step stool or ladder as needed
• Lift, push, pull, and/or carry up to 35 pounds
• Have sufficient personal mobility to complete field work at various county facilities and other locations
• Occasionally work evenings and weekends

Bachelor’s degree in Management Information Systems (MIS) or related field AND four (4) years of work experience in Information Technology to include two (2) years of experience in business systems analysis; OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

Special requirements: Valid driver’s license and insurable under County liability coverage. May also require use of personal vehicle for official business. Must pass background check.

To be performed satisfactorily with or without reasonable accommodation.

The following duties are normal for this position.These are not to be construed as exclusive or all inclusive.Other duties may be required and assigned.

• Collaborate with business users and IT staff to identify objectives for improving and streamlining County procedures; weigh options for technology solutions.
• Conduct research and analysis to determine if solutions to business requirements currently exist within the County and if not, identify and recommend new methods, processes and tools to meet needs.
• Champion opportunities for alignment of technology solutions throughout the County to increase user productivity, efficiency, quality of work and overall satisfaction.
• Identify ways to reduce expenses and waste by analyzing existing business practices and procedures.
• Create or provide input to the development of formal business cases, supported by budgetary and key personnel statistical analysis, when new or enhanced business processes are proposed.
• Aid in design of new or enhanced computer solutions and automated processes by analyzing requirements, constructing detailed workflows and diagrams, studying system capabilities and writing development specifications.
• Develop a working knowledge of existing business systems to provide support for end users and IT peers; query and analyze data in SQL Server databases and Excel.
• Create and maintain business process and technical documentation, including visual work flows and data flow diagrams.
• Keep current on new application features and functionality to create recommendations for improved utilization of existing systems; collaborate with vendors on third-party software.
• Participate in testing and implementation of enhancements and new solutions.
• Manage the implementation of business solutions projects and ensure successful outcomes by following standard project management processes and procedures.
• Train users in best practices for using applications.
• Provide timely communication about issues/impending changes to supervisor, peers and users to promote a coordinated effort.
• Participate in committees; attend work-related meetings, conferences and seminars as requested.
• Answer/route phone calls and respond effectively to users.
• Provide back-up for co-workers as needed.
• Perform all work duties and activities in accordance with Departmental and County policies, procedures, and safety practices.
• Attend work regularly.