Job description
Job Duties:
Borrower Services Coordinator
Performs supervisory duties over staff assigned to the Borrower Services unit including scheduling of staff, distributing assignments, reviewing work, and monitoring office procedures to ensure efficiency and quality of work; provides training to staff; conducts performance appraisals, approves timecards, and grants leave . This includes working with the Automated Materials Handling machine, circulating technology and more.
- Leads staff in creating and implementing annual goals and objectives reflecting City and Library Department vision to ensure quality customer service to internal and external customers.
- Assists branch management team with daily operations. Serves as a member of a collaborative branch management team
- Communicates in a variety of formats with staff and customers to foster dialog and feedback.
- Prepares and contributes to staff meeting agendas and leads discussions to explore continued improvement opportunities, solicits feedback, and promotes teamwork.
- Participates and leads panels to interview, evaluate and select candidates.
- Contributes to an environment that promotes inclusion, diversity, equity, and accessibility.
- Responds to internal and external customers in crisis by identifying concerns by using independent judgements, discretion, and negotiation skills to determine appropriate resolution.
- Develops and fosters a process improvement environment by encouraging ideas, identifying trends, and evaluation processes and data.
- Develops mechanisms to improve and implement system procedures, policies, and services
- Identifies building maintenance and equipment problems to determine course of action or solution to ensure safety, security, and comfort of internal and external customers.
- Documents accident, personnel, and incident reports to comply with City, State and Federal guidelines.
- Leads, facilitates, and participates in City and department teams to develop strategic plans, resolve problems, and improve current processes.
- Prepares monies for library opening and closing. Resolve problems concerning cash and credit transactions.
- Prepare and review reports for reconciliation of cash transactions.
Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
Meyera E. Oberndorf Central Library Special Information
This position is located at the Meyera E. Oberndorf Central Library and oversees a staff of 17. The MEO Central Library is one of the largest in the Virginia Beach Public Library system and houses multiple other library units. It is a fast-paced environment that requires a self-motivated individual with the ability to manage a work team that consistently provides an exemplary level of customer service
Official City Job Description:
https://www.vbgov.com/government/departments/human-resources/Employment-VBGOV/Job%20Descriptions/Borrowers_Services_Coordinator_03287.pdf
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.001268.2.pdf
Minimum Requirements:
MINIMUMS: Requires a Bachelor’s degree and two (2) years of customer service experience, including one (1) year in a library related field and one (1) year in a supervisory capacity OR any combination of education (above the high school level) and/or experience equivalent to six (6) years in fields utilizing the required knowledge, skills and abilities, including one (1) year in a library related field and one (1) year in a supervisory capacity. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Must be able to work rotating shifts (days/evenings) including weekends and holidays and be available to work overtime when required to meet operational needs. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City's operational status.
Additional Requirements:
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: Please attach your RESUME
Preferences:
2 years’ experience of customer service/information desk
1 year experience working with teams/groups to develop strategic plans, training, recruit staff
1 year supervisory techniques and staff development practices.
1 year experience of library’s materials collection, including print, non-print, and electronic resources.
1 year experience with technology and software including website databases, catalog, and ILS.
Knowledge preparing employee performance feedback.
Skill in communicating effectively, both orally and in writing and conducting job interviews
Organizing and supervising the work of others, problem-solving, decision-making, and initiating action.
Ability to manage multiple priorities and meet ongoing deadlines.
Special Instructions:
- Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.
- Please provide a copy of any certifications or related professional licenses.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.