Job description

We are currently hiring Bilingual Customer Service Representatives who are available to work onsite in North Charleston, SC. Please see the details below and apply if you’re interested!

This position is 100% onsite!

Job Title: Bilingual Call Center Representatives

Start Date: June 5th

Pay rate: $16/hour ($15 base plus $1 / hour incentive pay) – Paid Weekly!

Scheduling Expectations:

• All agents must be available to work onsite full time
• Schedules will be within the Hours of Operations: 8 AM to 8 PM

Job Description/Responsibilities:

• First point of contact for customers via phone regarding their current utility services
• Communicate effectively in both written and verbal communication fluently.
• Demonstrate strong customer service skills to optimize the experience for each customer contact.
• Complete necessary documentation to manage customer complaints, uses and subsequent solutions.
• Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
• Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed.
• Use technology tools as directed and within established guidelines.
• Maintain confidentiality of the organization’s customer data
• Maintain accurate customer data including documentation of discussions, issues, and customer requests.
• Participate in individual and team training and meetings to ensure knowledge is up to date.

Requirements: Must be Fluent in Spanish

• Must have 1 year of customer service experience
• Strong verbal and written communication skills in both English and Spanish
• Strong computer skills (Experience with Dual Monitor Screens, Windows-Based Systems)
• Ability to pass a background check within 48 hours of accepting the position.
• Outstanding interpersonal and relationship building skills.
• Ability to work flex schedule to meet business needs
• Excellent follow-up and customer service skills required.
• Ability to multitask in a fast-paced environment quickly and accurately.

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