Job Description:

Role Summary/Purpose:

Provide support to Synchrony’s litigation team including all aspects of case handling in connection with lawsuits, regulatory inquiries, arbitration matters, threatened litigation, certain escalated customer complaints, and complex subpoenas. Duties include factual research, case status tracking, case management, and working with internal and outside defense counsel to resolve cases timely and cost effectively. Responsibilities also include serving as a corporate witness at mediations, hearings, and/or depositions, as needed. Synchrony’s litigation portfolio generally consists of individual consumer (cardholder) lawsuits with allegations involving credit and operational practices. This position requires an understanding of the lifecycle for all accounts, across all platforms, and familiarity with Synchrony’s systems of record to conduct account-level research. In addition, this position requires coordination with all levels and functions across the business to obtain and synthesize the necessary information and documentation.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Research allegations and formulate a preliminary analysis regarding the merits of the claim and potential exposure.

• Identify and obtain relevant documentation to substantiate defense of claims.

• Evaluate claims and exposure to determine strategic recommendation.

• Identify and, if appropriate, present to a cross-functional team, key process issues and case trends that may require escalation and improvement.

• Review, verify and execute affidavits or declarations to support motions, claims and/or discovery responses.

• Evaluate claims to determine whether any third parties might be liable or could contribute toward a resolution. If so, act as a liaison with supplier manager or client relationship manager to seek indemnification or contribution (if appropriate).

• Participate in review, analysis and response to discovery requests (i.e., information required to be turned over in a litigation matter) including identifying and gathering potentially relevant information and data from various internal systems and repositories.

• Ensure Synchrony’s compliance with terms of settlement agreements with respect to relevant account(s) at issue upon resolution of litigation.

• Serve as corporate representative to testify on Synchrony’s behalf, as needed, with occasional travel.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree or in lieu of degree, 4 years Synchrony Operations experience.

• Strong knowledge of Synchrony’s overall business operations

• 1 year experience with Fiserv (formerly First Data) including knowledge of its processes and the ability to perform routine functions including information gathering.

• 1 year experience directly investigating, reviewing, researching and/or analyzing cardholder inquires.

Desired Characteristics:

• Experience with Debt Manager (DM10) including knowledge of its processes and the ability to perform routine functions including information gathering.

• Experience in Image to Request (I2R), ACQA, SHERLOCK and WAUSAU, Content Navigator, Vision Plus.

• Experience in a legal environment (law firm or in-house legal department) or familiarity with litigation

• Excellent oral and written communication skills.

• Excellent time management skills and ability to work autonomously.

• Ability to manage multiple cases/projects simultaneously and deliver on demanding deadlines with minimal supervision.

• Ability to exercise good judgment in prioritizing responsibilities and duties.

• Unquestioned integrity, ability to maintain confidentiality, and high ethical standards.

• Strong teamwork and interpersonal skills with ability to interface with cross-functional teams.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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