Job description

***** Taking Applications Through 4/30/23 Please Apply Quickly! *****

We are seeking an Automotive Service Call Center Agent/ Business Development Center Agent to join our team! You will be responsible for helping customers over the phone to schedule service appointments and build rapport and retention with our current clients.

***** Taking Applications Through 4/30/23 Please Apply Quickly! *****

Responsibilities:

• Handle all customer inbound calls to schedule service appointments
• Handle all customer outbound calls to check in on sold clients
• Staying on top of the service appointment schedule and filling the days with appointments correctly
• Following open/carry over RO's and make sure they are back on the schedule to be repaired
• Return all missed calls and respond to all voicemails everyday
• Provide information about vehicle mileage maintenance services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Expand dealership retention of clients in our service department and show growth
• Complete all tasks within CRM
• Develop strategies and execute communications to clients via phone, text, email and mailers

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Automotive Service Department Experience
• Previous CRM experience
• Understanding of how to build processes within CRM dealer management solution
• Understanding of reports and how to decipher information
• Understanding of excel spreadsheets
• Understanding of how to navigate, save/upload docs on computers
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to self manage and stay on task to grow business
• Bilingual Preferred!

Working hours are M-F 8:00am - 5:00pm

Contact Tyler 541-314-9832 call or text

Job Type: Full-time

Pay: $3,000.00 - $3,800.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Hermiston, OR 97838: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location

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