Job description
Job Description:
We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join DJO as a Field Service Representative in the East Cleveland, OH area. This is a great opportunity to work in a clinical setting for Enovis - the leader in orthopedic bracing with brands such as DonJoy, Aircast, Procare, and Exos. Don't miss this great opportunity to start a career with an industry leader!
JOB RESPONSIBILITIES
- Responsible for proper measuring and application, education on the appropriate use/care, and providing accurate information to patients and/or Health Care Providers (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other DJO products as prescribed by physicians/HCPs at the orthopedic practice.
- Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.
- Provides comprehensive account management and effectively manages day-to-day operations to achieve KPIs.
- Responsible for inventory management, including organizing and tracking inventory, participating in required audits of inventory, and managing defective product returns and exchanges.
- Responsible for verifying patient insurance benefits using available real-time automation tools, including pre-authorization of claims and/or upfront collection of patient deductible and coinsurance amounts as required by individual insurance contracts and/or by DJO policy and procedure.
- Responsible for educating clinical staff and responding to customer/patient questions of varying scope.
- Serves as a liaison between the customer, Enovis and the Sales Team and supports business reviews and reporting activity in clinic/territory.
- Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
- Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards and DJO policies and procedures.
- Other duties as assigned.
QUALIFICATIONS
- Minimum of 2 years of experience in a hospital, healthcare facility, clinic, or physician’s office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required.
- Experience dealing with multiple physicians in a high-volume clinic required.
- Demonstrated patient care experience required.
- Bachelor’s Degree in a related field required.
- Holds and maintains a Board of Certification (BOC) in Athletic Training (ATC).
- Holds and maintains an active license with the Occupational Therapy, Physical Therapy, and Athletic Training (OTPTAT) Board. American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification (PTA), or Orthopedic Technology Certification may also be considered.
- Previous experience with inventory management programs and/or EMRs strongly preferred.
- Demonstrated experience with the application of soft goods/functional bracing preferred.
- Must satisfy third-party credentialing requirements to gain access to hospital accounts.
TRAVEL
- May require travel up to 75% of the time, but overnight travel is not required.
- Occasional time may be spent traveling in car to various local clinic sites, using own transportation, upon request as dictated by territory.
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Field based (i.e., orthopedic clinic, physician’s offices, hospitals, etc.).
- This job involves potential exposure to airborne and bloodborne pathogens.
- Physical Demands: Must frequently lift and/or move up to 20 pounds. Office deskwork requiring sitting, walking, using phone and computer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT DJO GLOBAL
DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices that provide solutions for musculoskeletal health, vascular health and pain management. Our products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Our products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of our medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, therapeutic shoes and inserts, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder. Our products are marketed under a portfolio of brands including Aircast®, Chattanooga, CMF™, Compex®, DonJoy®, ProCare®, Exos™, Dr. Comfort®, DonJoy Performance® and DJO® Surgical.
For additional information on the Company, please visit www.DJOglobal.com.
DJO is a growing subsidiary of diversified technology leader Colfax Corporation
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
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