ASSISTANT SPA DIRECTOR POSITION SUMMARY

This position contributes to the success of the Sanctuary Spa by being responsible for smooth daily operations, management and profitability of the spa, fitness, tennis, memberships and retail area. This position provides guidance and coaching to staff, to ensure the positive attainment of goals established by the company.

ABOUT US

Sanctuary Camelback Mountain, A Gurney’s Resort and Spa is a luxury boutique hideaway with dramatic mountain and spa casitas offering spectacular views of Paradise Valley. Sanctuary Spa, an intimate retreat, offers Asian-inspired treatments along with a relaxing meditation garden, movement studio and fitness center. Elements restaurant features farm-fresh cuisine with Asian accents while jade bar is known for its extensive wine list. Along with Scottsdale shopping and golf, guests enjoy the infinity pool, tennis and hiking in the shadows of Camelback Mountain.

For more information, please visit our website at www.sanctuaryaz.com.

ENJOY BENEFITS

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• 401K Retirement Benefit Plan
• Free shift meals
• Hotel, restaurant & spa discounts
• Paid Vacation
• Paid PTO

ASSISTANT SPA DIRECTOR JOB FUNCTIONS

Note: the following duties and responsibilities may not be all-inclusive

• Develop, monitor and review all staffing, programs, budgets and operational guidelines.
• Work closely with the Sales and Marketing Director to create and/or establish media needs, marketing campaigns and targeted sales efforts to develop strong name recognition.
• Work with the Spa Group Sales Manager to coordinate and schedule tours and services for VIP’s, media visits and special events.
• Be involved with all spa related public relations opportunities.
• Remain current with industry standards and cutting edge information in the spa business.
• Work with the Retail Manager in the development and marketing of the Spa Boutique.
• Provide support, direction and management development opportunities (on-going feedback as well as performance reviews) for the spa team.
• Ensure compliance with all regulations and policies that are required for the spa including service provider licensing and health requirements.
• Oversee the handling of special requests of guests, members and, when appropriate, staff.
• Create retail and spa booking incentives.
• Develop, improve and maintain menu of services.
• Ensure that each employee has the proper tools to successfully complete their job.
• Ensure spa cleanliness and proper maintenance.
• Assist with forecasting and reviewing of monthly P&L analysis as well as participate in annual budgeting.
• Holds Spa and Manager on Duty responsibilities.
• Performs any other duties as assigned by the Spa Director

ASSISTANT SPA DIRECTOR SUPERVISORY RESPONSIBILITIES

• Carry out supervisor responsibilities in accordance with organization’s policies/applicable law.
• Approve scheduling along with the Spa Director to ensure proper staff coverage based upon business demands.
• Interview, hire and maintain the highest qualified, motivated personnel.
• Provide leadership to all associates to ensure high quality, knowledgeable personnel.
• Implement recognition programs, performance evaluations as well as coaching/counseling of spa associates.
• Ensure Standard Operating Procedures are implemented and enforced for each position.
• Ability to identify, address and resolve conflict.

ASSISTANT SPA DIRECTOR JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
• Superior organizational, multi-tasking and problem resolution skills.
• Enforce all Spa and Resort policies.
• Must be able to convey information and ideas clearly.
• Excellent telephone etiquette and excellent/professional communication skills required.
• Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers.
• Promote excellent guest relations
• Must be a goal oriented individual with an exceptional eye for detail, and a passion for the spa and wellness industry.

ASSISTANT SPA DIRECTOR PHYSICAL TASKS

• Ability to sit continuously to perform essential job functions.
• Requires extending arms, bending and stooping to reach materials.
• Flexible and long hours often required
• Adhere to attire, personal hygiene and appearance standards at all times.
• Maintain good safety habits and report unsafe or hazardous conditions to your manager.
• Practice teamwork and effective communication with manager/supervisor/co-workers.
• Always maintain the highest standards of professionalism, ethics, and positive attitude toward all.