Job description

Overview:

NOTE - If chosen for this position you will have to submit a background check.

A General Manager (GM) is responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a store. The GM is responsible for maximizing the sales and profits of the store. The GM must maintain an exceptional level of customer service by developing strong store Team Members and Shift Leads.

Responsibilities

General

• Understands and communicates the companies' mission and objectives.
• Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the store. Ensures the store Shift Managers provide the same to the store team members.
• Achieves store quantitative objectives including: sales, labor COGS, shrinkage and expense management.
• Communicates all shift issues, concerns and needs to the DM or AGM.
• Responsible of maintaining operational excellence in each store.
• Responds to directives in an accurate and timely manner and ensures the same compliance of the store team.
• Recognizes and rewards outstanding performance of store team members
• Demonstrates exceptional leadership behaviors
• Other duties as assigned.

Customer Service

• Strives for the ultimate in store customer service experiences and impressions. Maintain excellent customer service metrics.
• Ensures stores have adequate shift coverage at all times, while adhering to scheduling and labor guidelines.
• Oversees the recruiting, hiring and training practices to ensure quality of store staff.
• Train store management teams to successfully handle service issues and intervenes when necessary.
• Motivates and mentors team members on providing customers with product suggestions and information.
• Educate and engage the community and store customers on all of Jamba's products and services.

Operations

• Adheres to and has knowledge of all company policies and procedures.
• Maintains impeccable standards concerning store maintenance, housekeeping and supplies.
• Regulates the ordering of supplies in a timely and cost-effective manner.
• Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards through BOOST to create an excellent customer experience. Provide performance feedback to Team Members
• Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions.
• Communicate clearly, concisely and accurately in order to ensure effective shift operations and the overall operations of the store.
• Follow all food safety, cash handling and operations procedures and policies and ensure that store team members are in compliance.
• Ensure that all team members have mastered the store stations, meeting the Jamba operating standards.
• Coordinate, manage and participate in off-site program customer visits and deliveries

Human Resources

• Train and on-board new Team Members and Shift Managers on both front- and back-of-house procedures.
• Provide constructive performance feedback to all of the store team members.
• Responds to management performance thorough reviews and objectives.
• Recruit and maintain a pipeline of qualified team members to meet the stores operational needs.

Business Management

• Creates a store plan that supports the execution of regional and company store initiatives to achieve both operational excellence and business results. Follow up consistently to ensure accountability to plans.
• Utilize financial tools and analyzes financial reports to identify and address trends and issues in sales and performance.
• Provides the direction and communication necessary to achieve sales results and store operating plan goals.
• Possess expert knowledge of the store trade area and the community. Engage and educate the community and the trade area on Jamba's customer value proposition.
• Analyzes financial data to build on strengths, support weak areas and note any unusual occurrences. Trains Shift Managers in recognizing and influencing their business by understanding financial reports and acting on the knowledge. Ensures that all productivity numbers, sales and budgets are consistently met.

Qualifications

As a Restaurant Operations Manager with Jamba Juice, you must possess excellent written, verbal and hands-on employee management skills. Our ideal Restaurant Operations Manager is an enthusiastic Jamba health and wellness brand ambassador with a vested interest in the community, a commitment to personal development and an interest in learning about business operations. You must be able to influence the direction of your store and area stores, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.

Additional requirements for the Restaurant Operations Manager include:

• High school degree or equivalent required; Bachelor's degree or equivalent certification in restaurant management or hospitality preferred
• Minimum 1-year management experience, including Profit and Loss management
• Availability to work 45-50 hours per week including evenings and weekends
• Ability to drive and manage workplace change
• Strong Profit and Loss management abilities
• Proficiency with Microsoft Office Suite and POS software
• Ability to stand, bend, scoop and regularly lift up to 40 pounds
• Comfortable working occasionally in walk-in coolers and freezers
• Ability to pass a background check
• Restaurant management, food service, outside sales and/or outdoor recreation retail experience preferred
• Bilingual skills a plus

Company Overview

With a values-oriented approach to business that meets the high standards of our employees as well as our customers, Jamba Juice has developed into a growing category leader. We're closely tied to our communities and provide fundraising opportunities at schools and events, volunteer time to nonprofit organizations and donate product to programs that support an active and healthy lifestyle. Our success at promoting healthy lifestyles isn't possible if we don't take good care of our employees; we achieve great results for our bottom line without pushing our people to ignore their work/life balances. Our mantra is do good, and have a great time doing it!

This restaurant is owned and operated by an independent franchisee of the Jamba Juice Company. Note that the responsibilities and qualifications listed above are for positions at restaurants owned or operated by Jamba Juice Company. Compensation, benefits and other employment terms and conditions applicable to positions at independent franchised Jamba Juice Restaurants will vary and are determined solely by the Franchisee. Jamba Juice Company and its independent franchisees are Equal Opportunity Employers committed to a diverse and inclusive workforce.

Job Type: Full-time

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Application Question(s):

• Are you willing to submit for a background check?

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant Experience: 1 year (Preferred)
• Management: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.