$20 / hour

Company

FirstService Residential leads the property management industry, with over 8,500 communities in the United States and Canada operating under our professional management services.
FirstService provides competitive salaries, top benefits, and career training, continually investing in our associates' professional development, setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.
Embark in a fulfilling career in property management with FirstService today.

Position Summary

Position Responsibilities

• Manages Accounts Receivable and Accounts Services functions for client properties/associations.
• Prepares letters and statements to owners to communicate changes in assessments, processes, etc.
• Manages transmission, download, and posting of payments files from third parties.
• Verifies homeowner accounts. Reconciles transactions. Investigates and resolves discrepancies.
• Facilitates and/or conducts research on behalf of managers, accountants, customer service representatives, and

executive team members with regard to cash receipts, closings/settlements, title company issues, etc.

• Trouble-shoots issues with accounting-related systems and/or testing new functionality related to accounts receivable,

call center, and related matters.

• Ensures timely response by team members to owner, vendor, and client (internal/external) inquiries.
• Provides exemplary customer service to all clients/associations, owners, and residents.
• Assists executive team members, management, and other accounting personnel on projects.
• Other duties as assigned.

Operating Skills, Knowledge & Abilities

Education/Training: Basic knowledge of accounting. Property Management industry experienced preferred but not required.

Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.

Physical demands include ability to lift up to 10 lbs. Standing, sitting, walking. The employee is required to work at a personal computer for extended periods of time.

• Writing/typing - Corporate/inter-office, resident communications
• Grasping/turning - Telephone, doorknob use
• Finger dexterity - Operation of office equipment
• Lifting/carrying - Paperwork, deliveries, books, files, misc.)

• Over 25lbs. - Rare need (less than 1% of time)
• Between 10-25lbs. - Occasional need (1% to 33% of time)
• Less than 10lbs. - Frequent need (33% to 66% of time)

• Frequent need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (inspecting property, neighborhood survey)

• Frequent need (66% to 100%of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents and prospects.

• Constant need (66% to 100% of time) to verbally communicate with home owners, vendors, and staff.