Job description
Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.
Parkland Hospital has an immediate opening for an Appointment Coordinator in our outpatient Radiology department. This is a role for someone who is punctual, detail orientated, enjoys working in a busy office, and who ideally, is bilingual. Basic office/typing/phone skills are required but we will train you to do the rest ! This is a full time job with benefits. Days/times are
Saturday through Wednesday, from 9 am to 5:30. Days off are Thursday and Friday.
Parkland offers great benefits including free parking, or, a subsidized DART pass and Parkland is a great place to work !
Purpose:
Performs clerical duties of intermediate difficulty to coordinate appointments within an electronic health record system. This role maintains abandon call rate and queue time targets for the department call center. Upholds departmental and hospital procedures, policies and practices to provide the best service possible.
Minimum Requirements & Education:
- High School diploma or GED. Experience
- Seeking three (3) years of clerical experience in an office or customer service environment. Equivalent Education and/or Experience will be considered.
- May have an equivalent combination of education and/or experience to substitute for the experience requirements.
- Must be able to successfully pass a General Computer Skills test and Alpha/Numeric Filing test with a minimum score of 80%.
- Must be able to utilize required software for assigned department.
- Must be detailed oriented, demonstrate a positive demeanor, good verbal and written communication, and a professional appearance and approach.
- Must be able to communicate effectively with patients, families and hospital staff demonstrating tact and diplomacy skills.
- Must be able to solve problems within the guidelines of established policies and procedures.
- Must be able to demonstrate patient centered/patient valued behaviors.
- Must be self-directed and capable of priority setting and problem solving.
- Must be able to use sound judgement in making complex decisions.
- Bilingual skills preferred.
Responsibilities
1. Serves as a liaison between patients/families, physicians and nurses among the interdisciplinary teams and departments to coordinate proper timing and adequate use of departmental appointments within the electronic medical record.
2. Answers telephones, routes calls and provides routine information to callers; while maintaining abandon call rates and queue time targets for the department call center. Conducts reminder calls prior to the appointment; when applicable to the assigned department.
3. Receives and reviews all referrals/orders for the department for appropriateness based on established guidelines, conferring with appropriate clinical staff for circumstances outside of the given scheduling pathways for the assigned department. Maintains and prints departmental reports on a regular basis.
4. Where applicable, gathers and corrects patient demographic and/or insurance benefits to ensure that patient information is complete and accurate. Provides general direction to patient’s regarding Parkland registration process, financial assistance programs, etc. based on assigned department. Refers patients for financial counseling to ensure assignment of the proper financial classification for reimbursement enhancement, as needed.
5. Maintains a positive working relationship and effective communication with patients, providers, management, and other employees to promote teamwork and cooperation. This could include completing other duties as assigned.
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.
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