Application Support Analyst
Job description
Essential Functions
Responsibilities
- Deploy and maintain essential application and server operations: including applications administration and configuration, database administration, data security, reporting, routine & scheduled maintenance, system & end user permissions, issue resolution & end user request
- Application and System data backups and recovery
- Assisting with systems migration and integrations
- Maintaining and updating technical documents and procedures
- End user training
- Monitor Server/Applications health and assist in configuring and deploying new physical & virtual server hardware and software
Skills & Qualifications
Required Skills and Behaviors
- Proven ability to configure and maintain ERP/MRP systems and related applications
- Proven support for Virtual machine (VM) hosting environment
- Work with business confidential information with the utmost discretion
- Critical thinking skills and ability to prioritize activities effectively to execute multiple activities/projects in parallel
- Program and project management skills
- Proven functional, technical change management skills
- Proven ability to translate business needs and issues into IT requirements and actions
- Ability to explain complex ideas to those with limited IT and systems knowledge
- Exceptional verbal and written communication skills
- Listening ability and patience
- Extraordinary customer service and relationship management experience
- Work with minimal supervisor
QUALIFICATIONS
Education: Associate or Bachelors degree (2 year or 4 year college or technical school); required field of study – Computer Science or Management Information Systems
Experience: 5 years Enterprise Application support; 5 years IT Infrastructure support including Network, Server/VM, Office 365
Computer Skills: Windows Server 2008-2022, MS O365 applications, SQL Server 2016-2022
Certifications: Six Sigma Green Belt certification preferred
Physicals Demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Stand F
Walk F
Sit O
Manually Manipulate O
Reach Outward F
Reach Above Shoulder O
Climb N
Crawl O
Squat or Kneel O
Bend O
Grasp O
Speak F
Lift/Carry
10 lbs or less C
11-20 lbs F
21-50 lbs F
51-100 lbs N
Over 100 lbs N
Push/Pull
12 lbs or less O
13-25 lbs O
26-40 lbs N
41-100 lbs N
- Vision (Near, Distance, Color)
- Sense of Sound - Able to hear average conversations
- Sense of Smell
- Sense of Touch
- Ability to wear Personal Protective Equipment (PPE) - Safety Glasses
Work Environment
Working conditions are normal for an office environment. Work may require occasional weekend and/or
evening work to address urgent issues.
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