POSITION PURPOSE:

ESSENTIAL FUNCTIONS:

• Troubleshoot the Electronic Medical Records system.
• Assist with ensuring application data integrity including educating users on proper usage and proper values being put into the application.
• Provide support for the testing of new and existing software applications under development or consideration for purchase and/or upgrade.
• Compiling and interpreting User feedback.
• Communicate application problems and issues to key stakeholders, including management, IT team members and end users.
• Promotes positive customer relations, both internal and external.
• Problem resolution and improvement recommendations.
• Assist, support, or manage some application updates/upgrades. Specifically, smaller patch updates or knowledgebase updates.
• Assignments will include requirements gathering, definition, design, documentation and building processes.
• Development of standards used for data gathering and reporting.
• Perform detailed research and statistical data analysis.
• Assist with the development and preparation of several complex analysis.
• Prepare clear and concise reports.
• Completes assigned tasks as assigned
• Operate a computer and its associated equipment.
• Sit on the Patient Family Advisory Council.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Works with minimal supervision, demonstrates responsible behavior and attention to detail
• Configure the Electronic Medical Records System
• Desktop support activities.
• Assist with fielding Help Desk telephone calls for desktop support.
• Other duties as assigned.

• QUALIFICATIONS:

• Incumbents are required to have demonstrated basic knowledge and abilities in the following areas:
  • Experience working in a clinical environment
  • Strong analytical and problem-solving skills
  • Self-starter with a strong desire to learn
  • Good written and verbal communication skills
  • Strong inclination towards improving solutions and/or surrounding processes
  • A collaborative mentality and ability to interact across multiple teams
  • Ability to think outside the box to drive process improvement
  • Ability to multi-task and independently manage project demands in a dynamic environment
  • Experience using a guided process
  • Experience with healthcare environments
• Experience in healthcare applications including PM and EMR applications.
• Software implementation experience using diversified product lines of information systems is preferred.
• Effective analytical, problem and issue resolution experience is preferred.
• Demonstrated knowledge of industry standards to support business requirements is preferred.
• Knowledge of health care operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment is desired.

These skills and abilities are typically required through a combination of experience and training.