General Purpose

The AlpineRemote Specialist assists with AlpineRemote related operations, works closely with product managers and various Alpine Bank location representatives to identify account needs and solve customer issues.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and Reliable attendance is required as an essential function of this position.
• Helps with the onboarding process for new setups.
• Handles maintenance requests as they are submitted and follows through to make sure they are completed.
• Processes vendor invoices.
• Balances and reconciles Accounts.
• Works on special projects.
• Research and troubleshoots client inquiries.
• Provides quality control and verifies new setups and maintenance requests.
• Updates reports monthly and tracks volume.
• Helps monitor ongoing customer reviews.
• Supports bank staff to grow their business client portfolio.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Ability to share technical expertise with team members.
• Ability to work in a fast-paced environment with a desire for professional growth.
• Self-motivated, works well under pressure and meets deadlines.
• Skill in obtaining information and identifying key issues relevant to achieving a long-range goal or vision.
• Understanding how to identify problems and willingness to make recommendations to address them.
• Strong understanding of internet banking software, information technology systems and software with a high proficiency in the use of Adobe, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
• Ability to deal with frequent change, delays, or unexpected events.
• Skill in understanding customer needs and delivering unsurpassed customer service.
• Detail oriented with exceptional organizational skills.
• Ability to work independently with a minimal supervision.
• Displays excellent written and verbal communication skills.
• Understands the importance of and able to maintain confidential information.

Education or Formal Training:

• High School Diploma or General Equivalence Diploma (GED) required.
• Additional post-high school courses are preferred.

Experience:

• Experience working with Remote Deposit Capture and/or ACH services preferred.
• An equivalent combination of education and experience may be substituted on a year-to-year basis.
• A minimum of one year banking experience is preferred.

Working Conditions

Working Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Individuals must be able to perform these duties with or without reasonable accommodations.

Starting Rate of Pay is between $18.00 and $23.00 per hour, depending on experience.

For an overview of our employee benefits please visit: Alpine Bank Careers Page