Job description

Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Administrative Assistant invests in the future of Southwest’s People by supporting our Ground Operations Department. This role works with cross-functional Teams in various departments to provide support and legendary Customer Service with administrative functions , projects , and events . The Administrative Assistant is a strong communicator, who is organized, detail-oriented, and excited to support Teams critical to Southwest’s success .

Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities

Work under general supervision and may be assigned general projects

Manage small scale department projects and cultural activities

Support large event planning for the Department

Review department and company news closely and understand them in relationship to their organization

Write clear and concise responses to incoming email inquiries. Prepare communication on behalf of the Leader when directed

Edit and review all written correspondence

Submit expense reports and process payroll, as needed

Prioritize calendars and schedule travel arrangements under direction of Leader(s)

Organize and maintain all files, records, and other information

Assist in compiling reports

Serve as backup to Sr. Administrative Assistant(s)

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Skilled in a high level of customer service delivery

Skilled in office management & department procedures

Ability to proactively seek creative ways to perform tasks in a timely and efficient manner

Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information

Ability to communicate professionally with Leaders and all internal & external Customers

Ability to set priorities, multitask, and work with a sense of urgency

Ability to use MS Applications: Outlook, Word, Excel, and PowerPoint

Ability to adapt to new technology applications and acquire new technical skills

Knowledge of the mission, purpose, and vision of Southwest Airlines and their department Understands the different functions of the department Education
Required: High School Diploma or GED
Experience
Required: Entry level experience, developing skills and knowledge in Administrative Support or Customer Service related fields
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work in an on-call environment and flexible work schedule to support the needs of the business as needed

Pay & Benefits:
Competitive market salary from $49,300 per year to $54,800 per year* depending on qualifications
and experience, with opportunity for future pay increases based on performance and market movement. For eligible
Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of
the Company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount doesn’t guarantee employment for any particular period of time

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Compan

Southwest Airlines is an Equal Opportunity Employer.
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