Administrative Assistant

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. The ideal candidate is driven for greatness, extremely organized, and willing to be adaptable in the face of change. They will be hardworking, trustworthy, and have a strong ability to multitask. Communication is critical in this role to interact with residents, share feedback with the team and their leader, all well representing the Focus PM brand. This is a great opportunity to gain an understanding of the inner workings of property management, the operations behind real estate investing, and to work in one of the fastest-growing companies in the state!

Are you tired of working a job where you’re looking at the clock every 12 minutes waiting for 4:00 PM to hit? Sick of the Sunday blues & experiencing the perpetual case of the Mondays? Tired of not being recognized for a job well done? If this is you, you have stopped scrolling at the right company.

Who We Are: Focus is one of the fastest growing property management companies in the country. Know why? Because we’re a team full of hard working, motivated people who want to disrupt how things are done in property management! Our mission is to improve our residents’ lives and provide them with a place they feel proud to call home. So, although we’ve grown 3900% since our inception in 2019, we’ve only just begun and don’t plan on slowing down!

Who we Aren’t: We aren’t your punch the clock, 9-5 gig that many of us can relate to. We aren’t micro managers who look to crush creativity and limit your potential. We aren’t a company that’s going to hold you back on what is possible rather one that encourages you to be brave and disrupt the norm!

Role: Service Office Analyst/Administrative Assistant

Reports to: Service Technician Leader

Compensation: TBD, based on experience

Location: Office is in Kaukauna

Benefits: Health, Dental, Vision, Short Term Disability, Accident, and Life Insurance. Paid Time Off. Company Events. Flexible Monday - Friday Work Schedule. Hands-on Job Training. Free Coaching and Development in Personal Finance and Real Estate Investing after Probationary Period. And the Incredible Feeling of Fulfillment from Making a Difference in the Life of Others While Achieving Your Dreams and Goals.

Summary

The Service Office Analyst/Administrative Assistant will serve as the main point of contact for maintenance/service requests for our residents. This role will analyze service requests, identify any trends, and follow up on timely completion. It will be needed to multi-task the above responsibilities as well as to be the gatekeeper for all bills/invoices for the department before being routed to the accounting team. Most importantly, this role will represent the Focus PM brand throughout the day to day operations.

What you have already achieved: (Requirements)

• Excellent interpersonal and written communication skills to interact with residents, vendors, and other employees
• Good working knowledge of generally used software/computer packages such as Google Suite, Microsoft Office (including Excel)
• Ability to use critical thinking, problem solving and good judgment
• Skilled at effectively managing time and multiple responsibilities
• Organization skills to keep accurate records and find important information quickly
• Patience and listening skills to respond appropriately and interact positively with upset residents
• Desire to be proactive and create a positive experience for others
• Ability to work independently and as a part of a small team

What you are great at: (Responsibilities)

• Making service a top priority and interacting with others in a positive way
• Creating a routine that puts our residents at the forefront of the plan
• Analyze service requests and reporting to identify any trends
• Coordinate with local municipalities as needed while representing Focus PM brand
• Fostering great relationships with our residents to solicit feedback that can be shared with our service tech team
• Collaborate with other departments as needed
• Update all KPI’s (Key Performance Indicators) for the Service Department and communicate them with leader
• Diffuse situations and follow up on resident complaints through empathy and active listening. This requires you to maintain composure and professionalism while identifying solutions and following up appropriately.
• Keep detailed and accurate records of calls received and follow up needed
• Creating and maintaining the workcenter’s filing system
• Accurately enter data into calendars and Appfolio (Property Management Software)

Who you will work with :

• A motivated top-level Leadership team
• A CEO/Founder that is an experienced and strategic entrepreneur
• 70+ high energy, positive, incredible team members

What you are motivated by:

• A fast paced work environment. Our company has grown exponentially and the right candidate has to have the ability to adapt to changing processes, procedures and goal expectations.
• An amazing team and culture that trusts each other, communicates effectively and is committed to reaching company goals and objectives.
• A culture that is focused on developing and investing in team members.
• Work place and role autonomy. Having a voice in the progression of your role and creating efficient processes.
  

We are looking for ROCK STARS to join our team. Are you driven for greatness? If so, we may be a perfect match! If you feel that you have the drive, knowledge, skills, and experience to truly be successful in this role, we want to hear from you today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time