Handle collection and invoicing processes accurately & timely for the furniture brands' accounts receivable department.

Roles and Responsibilities:

• Make calls needed to collect A/R on assigned accounts. Document results and identify follow up needed.
• Review deductions made on assigned accounts. Research and identify problems. Record and review sales disputes as needed.
• Provide customers with any documentation or information needed to process payment.
• Partner with internal sales support personnel to resolve collection issues.
• Process billing in required customer systems to facilitate timely payments, as assigned.
• Compile customized invoicing as required by unique customer requirements.
• Discuss difficult collection issues with Credit Analyst or Senior Manager of CFS to develop action plan.
• Contact customers as directed by Credit Analyst to help facilitate continuous order flow.
• Initiate check requests as appropriate to refund customers for open credit memos or cash balances on account.
• Review residual documentation and determine action plan for resolution.
• Assist customers with online payment portal as requested.
• Support SOX guidelines and assist to meet audit requirements.
• Participate in process changes, eliminate/reduce non-value-added, improve value-added activities & search for continuous improvement.

Skills to Perform This Role:

Interpersonal Skills

• Team player
• Approachable and friendly
• Honest & ethical

Communication Skills

• Ability to communicate professionally by phone and email
• Good listening, written, and verbal skills
• Ability to effectively communicate with all levels within our organization

Business Skills

• Strong organizational skills
• Takes initiative and ownership
• Able to prioritize multiple responsibilities
• Understanding of financial impact from decision making
• Good understanding of business processes

Technical Skills

• Experience working in Microsoft Office applications, especially Excel
• Experience with various government billing systems
• Excellent research skills
• Good decision maker
• Able to consistently meet deadlines

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Qualifications:

• Experience working on cross functional teams
• Proven performance track record in all prior roles

Educational

• High school diploma required.