Foundation Direct is seeking an Account Coordinator to support key functions of our Client Onboarding process. As an Account Coordinator for the Client Onboarding team, you will facilitate new clients’ transition to the Foundation Platform as quickly and easily as possible. You will serve as a point of contact after the sale, with the goal of giving our clients a great experience that reinforces their decision to partner with Foundation.

This is a relatively new team, and you will have a critical hand in shaping its function within the Company. We hope you will be invigorated by the idea of stepping into the unknown, wearing many hats, and dealing with some ambiguity in your day to day. In exchange, you’ll be rewarded with a challenging, fun, and stimulating work environment and excellent colleagues to work with every day.

This is a full-time, salaried, remote position. Applicants must reside within the continental U.S., eastern and central time zones preferred, but all welcome to apply.

CORE RESPONSIBILITIES:

• Assist New Clients through the Onboarding Process & own customer relationships from the point of sale to Launch, that includes: 1) Follow up with customers to secure Onboarding Requirements in a timely manner, 2) Respond to customer emails, chats, and calls regarding Onboarding, and 3) Complete administrative onboarding tasks to ensure a smooth account launch

ADDITIONAL RESPONSIBILITIES:

• Collaborate with Onboarding Specialist and Internal Client Services teams to ensure that each piece of the journey meets customer expectations
• Perform other related duties to further the success of Onboarding by participating in various side projects

REQUIREMENTS:

• Bachelor’s degree, preferred (high school diploma or equivalent will be considered with relevant professional work experience)
• 1+ year professional work experience, preferred
• Proficiency with G Suite (calendar, docs, sheets, slides, etc.)
• Ability to work within multiple online platforms and systems, including but not limited to: Salesforce, DocuSign, Google Drive, Facebook Meta Business Suite
• Extremely organized, task, and detail-oriented
• Must be flexible in a fast-paced, ever-changing environment
• Exceptional communication skills with demonstrated ability to write, listen, and articulate in a clear, concise, and professional manner
• Ability to multi-task, prioritize and collaborate
• Positive attitude, enthusiastic demeanor
• Customer Service experience, preferred

NEXT STEPS

If you are interested in this position and would like to be considered, please complete the ONLINE APPLICATION and be sure to include a current resume and cover letter. Based on the number of applicants received, we will only reach out to those candidates whose qualifications most closely meet the needs of the position. If you are selected to move forward in the recruiting process, you will be contacted by a member of the Foundation Direct team within the next 7-10 business days. Thank you and best of luck!

ABOUT FOUNDATION DIRECT
Foundation Direct is a rapidly growing technology company that still embodies a small start-up culture. Our mission is to revolutionize the Automotive Industry through data utilization, most immediately within Digital Advertising. Our primary customers are Automotive Dealers & Marketers. We help them launch and manage fully customized and dynamic Digital Ad campaigns that update daily to reflect the inventory and pricing on their lots.