Job description
Incumbent must be located in the Oklahoma City, OK metropolitan area.
Position is Monday through Friday from 8 am to 5 pm with the ability to work additional hours as needed.
Exempt: No
Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit here .
Summary:
SUMMARY: Under the direction of the assigned supervisor/manager, the Arvest Credit Card (ACC) Processor is instrumental in the consumer and commercial credit card processing, report production, and compliance for the bank. The incumbent works with customers, Arvest Commercial Bankers, lenders, and agent bank contacts to answer questions and collect data as requested by the underwriters. The incumbent must maintain a thorough knowledge of bank products and services including pricing, bank policies and federal regulations. The ACC Processor assists in meeting team Service Level Agreements (SLA) and maintains a working knowledge of departmental procedures, policies, and forms.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Accurately input customer’s data/information into the consumer and commercial computer software systems. Review applications ensuring that all supporting documentation and information is complete and accurate.
- Collaborate with internal business units to assist in the various components of the credit card processing and renewal processes, which may include obtaining and reviewing verification of income (VOI), verification of employment (VOE), date of birth (DOB), Social Security Number (SSN), and name verification.
- Review pending credit requests for documents needed for final credit decision. Follow up with customers and/or bank associates for any missing information or documents.
- Conduct thorough research of customer initiated credit disputes to either validate or provide rebuttal. Process results electronically within the regulated timeline.
- Compile and distribute supporting documentation to the proper underwriter for completion of credit card requests. Communicate with lending staff and customers, as necessary, to ensure accuracy and timeliness.
- Assist the Documentation area in uploading supporting documents received per credit card requests.
- Prepare and mail customer correspondence regarding adverse actions, complaint follow-ups, and other matters as requested.
- Make outbound calls to customers with alerts on their credit reports who have requested verification of intent to apply for credit.
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes, but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
- Support and uphold the Arvest Mission Statement.
- Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
- Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
- Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
- Promote professionalism at all times.
Responsibilities:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- High School Diploma or General Education Degree (GED) required.
- 2 years of banking or lending function experience required.
- Working knowledge of Microsoft Office or equivalent required.
- Basic knowledge of lending regulations preferred.
- Associates Degree or higher preferred.
OTHER SKILLS AND ABILITIES:
- Must be able to arrive at work on time, work on site and have regular work attendance
- Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
- Must be able to provide cordial customer service regardless of customer personality, presence or communication style
- Must be able to perform several tasks at once
- Must be able to work in a stressful atmosphere
- Must be able to rotate job tasks
- Must be able to occasionally work overtime
- Must be able to greet others cordially
- Must be able to coordinate multiple and changing priorities
- Must be able to verbally communicate with all other associates
- Must be able to operate telephone, scanner, copier and FAX machines
- Must be able to move from department, division, or bank to department, division or bank to attend meetings
- Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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