Job description

Springhill Suites by Marriott is looking for dedicated Front Desk Associates to be part of our hotel team.

Job Summary: The ideal candidates must be customer service oriented, positive, passionate, a team player, willing to work a flexible schedule including; weekdays, weekends, nights, and holidays. Must be reliable and be willing to work in a fun, professional, fast-paced environment.

Job Responsibilities include:

• This person should be responsible, organized, and able to feel empowered to make decisions on your own.
• Greeting and registering guests. Performs room blocking, checking guests into and out of the hotel.
• Navigate guests around local area; providing guests with accurate directions invoking discovery with recommendations for shopping, sight-seeing, eating and socializing.
• Showing empowerment resolving guest challenges and taking appropriate action to ensure 100% guest satisfaction.
• Remaining calm and professional when dealing with guests.
• Processing payments according to procedures including authorization of all credit cards. Ensuring all cash, and credit cards balance at the end of each shift.
• Professionally and politely answer questions and respond to any guests needs. Communicates internally with other departments when necessary to resolve a guest concern or request.
• Be apart of the team that helps keep front desk area and facility clean, which is not limited to: sweeping, moping, dusting, cleaning windows, and/or trash removal.

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Job Requirements:

• Dealing with Cash and Credit Cards on a daily basis
• Possess a positive and outgoing demeanor. Must have a natural talent for wanting to help people with problems no matter how large or small.
• Providing guests with friendly and positive service.
• Remaining calm and professional when dealing with guests.
• Ability to stand for 8 hours at a time, walk around the hotel and assist guests with luggage.
• Be able to lift up to 25lbs.
• High school Diploma or equivalent.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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