Job description

Customer Service Representative

GENERAL SUMMARY:

The Customer Services Representative assists patients in making decisions regarding the rental or purchase of home medical equipment and respiratory therapy services and supplies. Duties will include providing product information, verifying payment source and coverage criteria, completing orders, coordinating delivery, and assembling patient/customer files and records.

ACCOUNTABILITY:

The Customer Services Representative reports directly to the Office Manager.

ESSENTIAL RESPONSIBILITIES:

1. Assists in over-the-counter sales and/or rentals by identifying needed equipment and supplies and instructing patients in the safe and proper use, including maintenance.

2. Receives orders by telephone or fax and prepares all necessary paperwork to ensure timely delivery and set-up.

3. Review and process all necessary paperwork related to billing and collection.

4. Obtain and verify insurance coverage for all sales and rentals before equipment and supplies are delivered.

5. Review, prepare and maintain all documentation to be included as part of the customer file.

6. Receive and distribute all incoming mail.

7. Contact physicians, when necessary, to clarify orders received with respect to prescribed home medical equipment and respiratory therapy services and supplies.

8. Collect payments from customers who obtain equipment and/or supplies on a cash-and-carry basis.

9. Conduct a weekly inventory of retail sales items and arrange for the reorder of depleted stock.

10. Other duties as assigned.

KNOWLEDGE, SKILLS, AND ATTRIBUTES:

1. Demonstrate good verbal and written communication skills.

2. Be capable of sound and mature judgment.

3. Possess excellent telephone skills and an ability to interact with patient customers.

4. Be computer literate and comfortable using it.

5. Exhibit good personal hygiene and grooming.

EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent with additional college preferred.

2. Minimum of one-year prior office experience required.

3. Prior knowledge of the medical field, with experience in home health care desirable but not necessary.

4. Prior experience in processing health insurance claims is strongly preferred.

SALARY:

Hourly, based upon experience and tenure.

Job Types: Full-time, Part-time, Contract

Pay: From $14.00 per hour

Benefits:

• Paid training

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Riverdale, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Basic math: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location

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